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1、Unit2UnderTheSeaReading,Listening,Speaking&WritingHaveyoueverbeenonawhalewatchingtour?videocameraawesomerefundavailabledolphinsealfarebrochure摄像机可怕的;使人敬畏的偿[归,退]还;偿付可得到的,可达到的,可用的海豚海豹车费;船费;运费;票价说明书,简介材料,手册WordsPreviewWhaleWatchingToursWhatcanyouexperienceonthis
2、tour?witnesstheawesomewhales,listentowhalessinging,watchthemunderwater(leap&feed)enjoyplentyofothermarineanimals…Whalewatchingisanextremelyrewardingandunforgettableexperience!Ad:Problems:Iftheweatheriswet…Oursuccessrateforseeingwhalesonourtouris98%.Makecompla
3、ints&getarefundProblem1:Problem2:Problem3:ToowettogooutsideBoatgotbacktoolateSawonlyonewhaleinthedistanceNotstatedAfullrefundArefundofhalfthefareNotstatedAfullrefundArefundofhalfthefareNotstatedAfullrefundArefundofhalfthefareI’msorrybut_______________________
4、_withthetour.Well,itwas_____________________outside…Mytwokids______________________.Dialogue1weweren’tveryhappysowetwecouldn’tgoareverydisappointed1)Yes,thewhaleswereawesomebut_________________________.2)I’msorrybut_________________________,Inowhavetomakeanot
5、herairlinebookingandIhavenoideawhetherthere’llbeanyseatsavailable.____________________.I’mfeelingveryannoyedthat’snotgoodenoughI’dlikeafullrefundDialogue21)Excuseme,thetour______________________________________________andwe’d_____________please.2)____________
6、__________________aswe’revisitorstothisareaandwe’releavingtomorrowmorning.3)Well,actually,_______________________.husbandandIhadexpectedlikearefundI’mafraidthat’snogoodforuswe’dlikeafullrefundwasn’twhatmyDialogue3Howtomakeanapologyandgiveexplanations?Howtomak
7、eacomplaint?Whenmakingcomplaints:I’msorrybut…I’mafraid….That’snotgoodenough.I’dlikearefund,please.I’dlikeafullrefund.That’snogoodforme.I’dliketotalktothemanager.I’mnotfeeling(happyabout/satisfiedwith…etc)I’mnotfeeling(unhappyabout/unsatisfiedwith/annoyedwith
8、…etc)Whenmakingapologiesorgivingexplanations:WhatcanIdoforyou?What’stheproblem?Whatseemstheproblem?I’lldoeverythingIcantohelpyou.Usefulexpressions:Wa!Roach!(蟑螂)Whatanastytaste!(好难吃）Situa
