高速服务区英语用语

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1、FrontdeskservicesShiningYoung接受预订问候-日期-住几晚-人数-房间类型-查看-姓名、电话-具体时间-确认-结束语问候：Goodmorning.thisisthefrontdesk.mayIhelpU,sir?Guest:Iwanttomakeareservation.(reservearoom)日期：thanksU.forwhichdate?住几晚：forhowmanynights?HowlongdoUplantostay?人数：howmany(people)willtherebeinyourparty?房间类型：whichkindofroomwouldUp

2、refer?(singleroom.doubleroom.standardroom.tripleroom.suite.juniorsuite.businesssuite.duplexsuite.deluxesuite.)查看：couldUholdtheline,please?/justamoment,please.Iwillcheckourroomavailabilityforthosedays.ThankUforwaiting.wehavea(standard)roomatRMB1000yuanand1500yuan,whichwouldUprefer?问电话姓名：couldUgive

3、meyourname?MayIhaveyourtelephonenumber,please?具体时间：whattimedoyouexpecttoarrive,sir?确认：Iwouldliketoconfirmyourreservation,sir.AstandardroomforMr.leeatRMB1500yuanpernightfortwonightsfromAugust22thtoAugust24th.结束语：Mynameisshiningandwearelookingforwardtoservingyou.WehopetoseeU.入住check-in问候-确认预订-出示证件-

4、填登记表-收取押金-钥匙房卡-行李员送客上楼-祝愿问候：同上确认预订：DoUhaveareservationwithus,sir?MayIhaveyourname?Justamoment,please.Iwillcheckourreservationrecord…thankUforwaiting.Yourreservationisforastandardroomforthreenights.出示证件、填表：pleaseshowmeyourpassportandfillouttheregistrationform.收取押金：wouldUpleasepayRMB3200yuanasdepos

5、it?HowwouldUliketomakepayment?MayIprintyourcard?/mayItakeaprintofyourcard?Pleasesignyournamehere.卡和钥匙：thisisthereceipt.Keyandroomcardtoroom1111.行李员：thebellmanwillshowyouupwithyourbaggage.祝愿：IhopeUwillenjoyyourstaywithus.结账check-out问候-姓名、房间-准备账单-结账-祝愿问候：同上客人：MayIsettlemyhotelbillnow?Iwouldliketopa

6、ymyhotelbillnow.姓名房号：yournameandyourroomnumber,please?如不含早餐费：DidUhavebreakfast?准备账单：Justamoment,please.I`mpreparingyourbill…(I`lldrawyourbillforU).SorrytohavekeptUwaiting.hereisyourbill.RMB3150yuaninall.Pleasecheckit.结账：youhavepaidadepositofRMB3200yuan,haven`tU?(客人给收据)。ThankU.hereistheinvoiceandy

7、ourchange.Haveacheck,please.（无押金或押金不够）howwouldUliketomakepayment,sir?Letmetakeaprintofyourcard.SorrytohavekeptUwaiting.Pleasesignontheprint.(here)takecareofyourcreditcardandreceipt.Food&BeverageServicesThefoodandbevera