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1、旅游饭店职业英语初级2008UnitOne Concierge礼宾服务Lesson1,2Lesson1WelcometoOurHotel欢迎来到我们酒店KeyWords：welcome欢迎doorman门童luggage行李very非常glad高兴的problem问题follow跟随听课文录音TalkingtotheGuest情景会话ONEDoorman:DGuest:GD:Goodmorning,Sir.Welcometoourhotel.G:Goodmorning.D:I’mthedoorman.Letmehelpyouwi
2、thyourluggage.G:Thankyou.TWODoorman:DGuest:GD:Goodafternoon,Madam.Verygladtohaveyouhere.G:Goodafternoon.Canyouhelpmewithmyluggage?D:Noproblem,Madam.TheReceptionDeskisoverthere.Followme,please.G:Ok.Notes：Help…with…是连用结构,“帮助某人做某事”Example:Letmehelpyouwithyourwork.我来帮您做这项
3、工作.I’mgladtodosth.我很高兴做某事.Example:I’mverygladtohaveyouhere.Verygladtohaveyouhere.(省略说法)当客人提出要求时,员工一般使用Noproblem,sure,certainly回答,让客人感觉到酒店服务的热情周到.YourTurntoTryNowListentothewordsandrepeat:case箱子baggage行李carry-on手提行李箱shoulderbag挎包suitcase衣箱，手提箱belongings物品，财产article物品wa
4、llet钱包handbag手提包backpack背包Listentothesentences,repeatandtranslate:I’lltakecareofyourluggage.You’vegotthreepiecesofbaggage.Isthatright,Sir?MayIputyoursuitcasehere?Wouldyoumindmyputtingyourbaggagehere?ShallIshowyoutoyourroom?Listenandcompletethedialogues:D:Goodmorning,M
5、adam..G:Goodmorning.D:I’mthedoorman..G:Thankyou.2.D:Goodevening,Mr.Taylor.Nicetoseeyouagain.G:Goodevening.D:andshowyoutotheReceptionDesk.G:Thankyou.Lesson2MayIshowYoutoYourRoom我可以带您去您的房间吗KeyWords：bellboyshowpleasuremadamhelpputlift行李员带领；出示愉快女士，夫人帮助放电梯TalkingtotheGuest
6、情景会话ONEBellboy:BGuest:GB:Goodmorning,Sir.Welcometoourhotel.G:Goodmorning.B:MayIshowyoutoyourroomnow?G:Allright.Thankyou.B:Mypleasure.TWOBellboy:BGuest:GB:Goodafternoon,Madam.G:Goodafternoon.B:I’mabellboyhere.Letmehelpyouwithyourluggage.G:Thankyou.B:It’smypleasure.Thel
7、iftisoverthere.Followme,please.G:Ok.B:Hereisyourroom.MayIputyourluggagehere?G:Pleasedo.Notes：showsb.to…….带某人去某地.Example:Hewillshowyoutothebusinesscenter.他会带您去商务中心.Mypleasure.回应别人致谢时的用语,类似的表达有:--It’smypleasure./You’rewelcome./Notatall.Notes：Theliftisoverthere.Followme,
8、please.饭店行李员在送客人到房间时,一般走在客人前面,在进出电梯时,让客人走在前面.进电梯时应说“Yougofirst”,出电梯时应说“Afteryou”.MayI……是饭店员工常用的句型,用于征求客人的意见.Example:May/Coul
