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1、管理导论知识点整理附样卷Efficiency:Ameasureofhowwellorhowproductiveresourcesareusedtoachieveagoal.Effectiveness:Ameasureoftheappropriatenessofthegoalsanorganizationispursuingandofthedegreetowhichtheorganizationachievesthosegoals.Planning:Identifyingandselectingappropriategoalsandcoursesofact
2、ionOrganizing:Structuringworkingrelationshipsinawaythatallowsorganizationalmemberstoworktogethertoachieveorganizationalgoals.OrganizationalStructure:Aformalsystempftaskandreportingrelationshipsthatcoordinatesandmotivatesorganizationalmemberssothattheyworktogethertoachieveorganiza
3、tionalgoals.Leading:Articulatingaclearvisionandenergizingandenablingorganizationalmemberssothattheyunderstandtheparttheyplayinachievingorganizationalgoals.Controlling:EvaluatinghowwellanorganizationisachievingitsgoalsandtakingactiontomaintainorimproveperformanceRolesofmanagers:De
4、cisional:Entrepreneur,DisturbanceHandler,ResourceAllocator,NegotiatorInterpersonal:Figurehead,Leader,Liaison;Informational:Monitor,Disseminator,Spokesperson.ManagerialSkills:Conceptualskills:Theabilitytoanalyzeanddiagnoseasituationandtodistinguishbetweencauseandeffect.Humanskills
5、:Theabilitytounderstandalter,lead,andcontrolthebehaviorofotherindividualsandgroups.Technicalskills:Thejob-specificknowledgeandtechniquesrequiredtoperformanorganizationalrole.BigFiveModelofPersonalityTraits:Extraversion:Thetendencytoexperiencepositiveemotionsandmoodsandtofeelgooda
6、boutNegativeaffectivity:Thetendencytoexperiencenegativeemotionsandmoods,tofeeldistressed,andtobecriticalofoneselfandothers.Agreeableness:Thetendencytogetalongwellwithotherpeople.Conscientiousness:Thetendencytobecareful,scrupulousandpersevering.Opennesstoexperience:Thetendencytobe
7、originalhavebroadinterests,beopentoawiderangeofstimuli,bedaring,andtakerisks.InstrumentalValues:Ambitious,broad-minded,capable,cheerful,clean,courageous,forgiving,helpful,honest,imaginative,independent,intellectual,logical,loving,obedient,polite,responsible,self-controlled.Emotio
8、nalintelligence:Theabilitytounderstandan
