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1、Uint5II.BasicListeningPracticeScriptW:Iboughtacamerafromyourstore.Here’smyreceipt.Iknowit’sjustwarrantyperiod,butthecamerahasn’tworkedproperlyforsometime,andnowit’snotfocusingatall.M:We’resorryyou’vehasproblemwithoneofourcameras.Itseemsthatthecamerahassuffer
2、edsomedamage,butyou’vebeenaregularcustomer,andwe’dliketolookafterthisproblemforyou.I’lljustgiveyouareplacement.Q:Whatwillthemando?ScriptW:We’reuprightallourstaffequipment,andwe’llneed50laptopsare1stofnextmonth.InthepastI’vealwaysfoundofyourpricestothebest.M:
3、You’rerightaboutthat,wedohavethelowestpricesinthecountry.We’dbegladtofillyourorder.Justsendmethespecsforeach,andI’llsendyouaquotethatI’msureyouwilltake.Q:Whatdoesthemanmean?3.ScriptW:Weordered50fromyourcompany,butontheinvoiceIseethere’sanextrachargeforshoppi
4、ng.Ithoughtshippingwasincludedinthequote.M:Shippingisincluded;theremustbeamistakeontheinvoice.I’llstraightenonthemistakeandsendyouanewinvoice.Q:Whichofthefollowingistrue?4.ScriptM:Thiswasstime-sensitivedocument!There’snopointindeliveringitthreehourslate!W:I’
5、msorry,sir.PerhapsIcouldconnectyoutoourcomplaintsdepartmentifyouwishtotakeitfurther.Q:Whatistrueofthedocument?5.ScriptM:Wewereverysurprisedtoreceivesuchbadservicefromacompanywe’vedonebusinesswithinthepast.Sonowwehavethisproblem,andI’dliketoknowwhatyou’regoin
6、gtodoaboutit.W:Ithinkthisistheresultofabreakdownincommunication,andweneedtolookatourcommunicationmethodsbothinternallyandexternally.Obviouslywewanttokeepourclientshappy,andunfortunatelywe’vefallenshortthistime.I’mheretomakesureitwon’thappenagain.Q:Whatisther
7、easonoftheproblem,accordingtothewoman?Keys:1.C2.D3.A4.B5.CIII.ListeningInTask1:AttendingaBusinessReceptionScriptChris:I’vebeenlookingforwardtothisreceptionforweeks.Ican’twaittogetsureofmyownleads.Youknow,startmakingnewconnections.Nora:Smartthinking.Butwhatar
8、eyougoingtodowithallthosebrochures?Chris:Thepartyendsattwo,IfigureIcanhavethemalldistributedbyone-thirty,Nora:No,no,no,no.Letmeclueyouin.Thosebrochureswillmakeyoulooklikeagreenhand.Chris:Whatsho
