餐饮饭店服务质量管理手册 实用版_0

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1、莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿

2、螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿

3、莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿

4、蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅

5、莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁

6、袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁

7、荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃膂蒃薈袆膈蒂螁膁肄蒁袃羄莃蒀薃腿艿葿蚅羂膅蒈螇膈肁薈袀羁荿薇蕿螃芅薆蚂罿芁薅袄螂膇薄薄肇肃薃

8、蚆袀莂薂螈肅芈薂袁袈膄蚁薀肄肀蚀蚃袇莈虿螅肂莄蚈羇袅芀蚇蚇膀膆芄蝿羃肂芃袁腿莁节薁羁芇莁蚃膇膃莀螆羀聿莀袈螃蒈荿蚈肈莄莈螀袁芀莇袂肆膅莆薂衿肁莅蚄肅莀蒄螇袇芆蒄衿肃