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1、服务中心英语情景对话一．电话转接情景对话O:OperatorG:GuestDialog1：O:BestWesternPremierCentralHotel(ServiceCenter).G:MayIspeaktoMr.Wilson,Please?O:CouldyoupleasetellmewhereMr.Wilsonisfrom?G:HeisfromAmerican.O:Holdon,please!I’llgetyouthrough.Dialog2：O:BestWesternPremierCen
2、tral(ServiceCenter).G：Room2110Please.O:MayIhavetheguest’sname,please?G:Mr.Wilson.O:Couldyoupleasetellmehowtospellthename,please.(Ifyoucannothearclearlyoryoucan’tfind“Wilson”inRoom2110).G:WILSON,Wilson.O:Thankyou,justholdthelineplease,I’lltransferyout
3、ohisroom.Dialog3:O:BestWesternPremierCentral(ServiceCenter).G:…O:…(ThecallreturnstoOperator)O:SorrySir/Madam,Mr.Wilsonisnotin.Wouldyouliketoleaveamessagetohim?G:…Dialog4:O:ServiceCenter.G:I’vejustcomefromNewYorkandI’mnotusedtothetimedifferencehere.O:
4、Iunderstand.TimeisthesamethroughoutthewholeChina.ChineseTimeis16hoursaheadofWestCoastTime(Pacific)intheUnitedStatesor13hoursaheadofEasternStandardTime.Whenitis12atnooninXiamen,thestandardtimeinNewYorkis11P.M.oftheperviousday.Dialog5:O:ServiceCenter.G
5、:Couldyoupleasegivemeawakeupcalltomorrowmorning?O:Certainly,sir.Atwhattime,please?G:At6sharp(准点)tomorrowmorning,please.O:OK,Room2110,wakeuptimeis6sharptomorrow,isitright,Sir?G:Yes,thankyou.O:Youarewelcome.Goodnight!Dialog6:O:ServiceCenter.G:Couldyoup
6、leasetellmehowtomakeanInternationalCallinmyroom?O:Certainly,Sir.Pleasedial9firstandfollowtheCountrycode,citycodeandthetelephonenumberyouwanttocall.G:CanyoutellmetheCountryCodeofKorea?O:It’s0082.G:Thankyou!O:Youarewelcome,thankyouforcalling.Dialog7:O:
7、ServiceCenterG:Couldyoutellmethescheduleofthehotel’sshuttlebus?O:Thescheduleofshuttlebusis7:00,everyhourbetween8:00to15:00,andlastoneisat17:00.MayIhaveyourflighttime?G:Myflightis14:30,soIhavetotakethe13:00one.O:Yes,Sir.Bytheway,ourshuttlebuswillleave
8、fortheairportontime,pleasecometothelobby5minutesearlier.G:Thankyouforyourreminding.Dialog8:O:ServiceCenterG:IwanttouseInternetinmyroom,canyoutellmehowtodo?O:Yes,Sir.Wehavetwowaysforyourchoice.Oneistodialupandtheotherisbroadband.Whichonewouldyouprefer
