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时间:2019-06-17
《高考英语书面表达投诉信写作高分必背(黄金模版经典范例)》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、高考英语书面表达投诉信写作高分必背(黄金模版经典范例)AletterofcomplaintPassagestructure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容:说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过,切记不要夸大其词;指出问题引起的后果;提出批评及处理的意见或敦促对方采取措施,或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律:第一段:表明来信所要投诉的问题,尽可能做到客观礼貌,给读信人留下好印象。应该记住读信人不一定就是错误的责任人,他的合作对事情的最终圆满解决有着非常重要的作
2、用。第二段:写明投诉的原因、问题的经过及产生的后果。可以说具体的理由,也可以说问题的具体体现方式。第三段:提出解决方案,不需展开。这段应体现书信的礼貌原则,可以用类似“如果你能……,我将十分感激”这样的表达方式。还要注意做到公平、公正。Usefulsentencepatterns1.Iamwritingtocomplainabout…Iamwritingtomakeacomplaintabout…Iamwritingtoexpressmydissatisfactionabout…2.Thereissomethingwrongwith…Ibought.Foro
3、nething,..…;foranotherthing…3.Icanhardlybeartolerate…anymore.4.Ihopeyoucanconsidermysuggestionsandimprovethesituation5.Itrustyouwilltakethismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.6.Iwouldliketohavearefund(退款)orareplacement(更换)assoonaspossible.段尾常用语:(1)Itwould
4、behighlyappreciatedifyoucould…(2)Ibelieveyouwilltakemycomplaintsseriouslyand…(3)Ihopeyouwillgivedueattentiontothismatter.(4)Iwouldliketogetthismattersettledbytheendofthismonth.(5)Icouldnotbemoresatisfiedifyoucankindly…(6)Iwouldappreciateitverymuchifyoucould…第一篇Samples假设你是李华,你新买的某外国品牌
5、MP3出了故障,现你写信到其公司反映问题:购买日期:上个月故障:一周前屏幕坏了,看不见屏幕内容已跟当地销售商家投诉,但其不能解决要求:更换一台新的,如不行则要求退货,拿回货款。DearSirorMadam,IamLiHua.Iamwritingtocomplainaboutthecellphoneproducedbyyourcompany.Outofmysatisfaction,thecellphoneIboughtlastmonthbrokedownaweekago.Icannotseeanythingonthescreen,whichhasagreateff
6、ectonmydailylifeandmywork.Muchtomydisappointment,IhavetalkedaboutthiswiththeshopwhichsoldmethisMP3,buttheycouldn’tdoanythingaboutit.Icanhardlybearthepoorserviceofferedbyyourcompany’sagents.Ihavenochoicebuttoturntoyourhelp.ItisrequiredthatyoushouldmakeareplacementofmyMP3nolaterthanthe
7、endofthismonth.Hopeyoucanlookintothematter,considermysuggestionsandsolvethisproblemassoonaspossible.Itwouldbehighlyappreciatedifitissolvedasexpected.Ifnot,Iwouldliketohaveafullrefundortakelegalaction.Lookingforwardtoyourearlyreply.RegardsLiHua投诉信格式模板:Dear________,Iam________(自我介绍).If
8、eelbadtotrou
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