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1、电话问候语：Hello.ThisistheSBCCorporation.MayIhelpyou?喂，这是SBC公司，我能帮你什么忙吗？Hello,ThisisMr.Greenspeaking.喂，我是格兰先生。Goodmorning.SBCCorporation.MayIhelpyou?早上好，SBC公司，我能帮你什么忙吗？稍候：Couldyoupleasegivemetheinternationaldivision.请帮我接国际部好吗？Canyoupleaseconnectmewiththeexportdepartment?请接出口部好吗？Wo
2、uldyoupleasetransfermetotheproductiondepartment?请转生产部好吗？Holdonaminute,please.请稍候。Holdthelineamoment,I'llconnectyou.稍候，我帮你接过去。Justamoment,please.请稍候。Justasecond,please.请稍候。Onemoment,please.请稍候。转电话：I'llconnectyoutohim.我接过去给他。I'llputyouthrough.我帮你接过去。I'llringhimforyou.我帮你转给他。I'l
3、lgethimforyou.我帮你转给他。询问：Who'scalling,please?请问你是谁？MayItellhimwho'scalling?我能告诉他是谁打来的吗？MayIlethimknowwho'scalling?我要让他知道是谁打来的？MayIhaveyourname,please?请问你的姓名？请求：Ican'thearyouverywell.Pleasespeakalittlelouder.我听不清你讲的话，请大声一点。Pleasespeakalittlemoreslowly.请说慢一点。MayIhaveyournameagai
4、n,please.再次请问您尊姓大名？ThisisMitchellGallagher.我是米契尔·加拉赫尔。I'msorry,couldyourepeatthat,please?对不起，请再说一遍好吗？Ibegyoupardon.请再说一遍。I'msorry,weseemtohaveabadconnection.对不起，好像电话线路不好。Couldyouspellyourname,please?请你拼出你的姓名好吗？Couldyoupleasetellmehowyournameisspelled?请你告诉我你的名字怎样拼好吗？Howdoyousp
5、ellyouname,please?请问你的姓名如何拼出？I'vegotit.Thankyou.我知道了，谢谢。打错：Whatnumberhaveyoudialed?你打多少号码？I'mafraidyou'vedialedthewrongnumber.恐怕你打错了。There'snooneherebythatname.这里没有这个人。人不在：I'msorry,he'stiedupatthemoment.对不起，他此刻正在忙。I'msorry,he'sbusyatthemoment.对不起，他此刻正在忙。I'msorry,he'snotavaila
6、bleatthemoment.对不起，他此刻没空。I'msorry,hecan'tcometothephoneatthemoment.对不起，他此刻无法接电话。I'msorry,he'snotathisdesk.对不起，他不在办公位上。Couldyoutellhimtocallmebackassoonaspossible?请告诉他尽快回我的电话好吗？I'msorry,he'sawayfromhisdesk.对不起，他离开办公桌了。Willyouaskhimtocallmebackinaboutanhour?请告诉他大约一小时后回我的电话好吗？I'
7、msorry,hejustwalkedawayfromhisdesk.抱歉，他刚离开办公桌。I'msorry,he'snotinatthemoment.对不起，他不在。MayIleaveamessage?我能留言吗？I'msorry,he'souroftheofficenow.对不起，他现在不在办公室。B:PleaseleaveamessagethatIcalled.请留话说我打过电话给他。A:I'msorryhe'sawayfromtheoffice.抱歉，他离开办公室了。I'msorry,he'snotintheofficenow.对不起，他
8、现在不在办公室。I'msorry,he'sjustleft.抱歉，他刚离开。I'msorry,hehasn'tcometotheoffi
