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1、UnitThree3.1I’dliketospeakto…mobilephonephoneboothTelephonist/operator话务员，接线生putyouthroughextensionconnectSwitchboard电话总机laboratoryapplicationliteratureagentGoldenrulesformakingphonecallsPlanyourcallbymakingbeforehandTalkslowlyandclearlyListencarefullytowhattheo
2、therpersonsaysNotedownimportantdetails(numbers,spellings,datesandtimes,etc)CheckbackthatyouhaveunderstoodimportantdetailscorrectlyFollowupthecallwithafax,e-mailorletter,confirmingthedetails.3.2telephonetipsAfirst-timecalltoastrangerofteninvolvesmutualsuspicionan
3、duncertainty.Maybefaxoremailaheadtosaywhenyou’regoingtocallandwhatyou’regoingtotalkabout,thenbothofyoucanbepreparedandlesstimewillbewasted.Youcanmakeeverythingeasierifyouspeakclearly,slowlyandcarefully.Thewaythatyouspeakhasanenormouseffectonthewayyourlistenerper
4、ceivesyou.JustsayingHelloabruptlywhenyouanswerthephonemaysoundunfriendly,impatient.telephonetipsThecallermusttrytoestablishlinks,suchasmutualconcernsoracquaintancesandstatehisorherbusinessclearly.Identifyyourselforyourdepartment,sothattheotherpersonknowsexactlyw
5、hothey’redealingwith.Itmakesabigdifferenceifthepersonyou’retalkingtoonthephoneknowsyouevenifyou’veonlycorresponded.Alwayscheckbackanyimportantinformationyou’renoteddown.Sendafollow-upfax,emailorletterifnecessary.3.2GettingpeopletodothingsStuffyNon-smokingzoneRec
6、eiptCourierPrototypeSub-contractStick-onlabelsBatchesThere’sbeenamix-upaboutthelabelingofproductnumber15437BExponentstoexpressrequestsDoyouthinkyoucouldhelpmewith….SureCouldyou,wouldyoumind…Iwon’tbeableto…I’dlikeyoutodoI’msorrybutIcan’tCouldyoujust…Exponentstoex
7、pressofferingtohelpWouldyoulikeahandwithIfyou’resureit’snotroubleWouldyoulikemetoThat’sverykindofyouOfcourse,yes,pleaseShallI…IthinkI’dprefertodothatmyselfbecause…Ifyouneedanymorehelp,letmeknowAskingpermissionDoyoumindifI…I’mafraidwecan’tIsitOKifI…SureDoyoumindi
8、fI…I’msorry,butMayI….IsitallrightifI…Sure,goaheadDoyouthinkIcould…
