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1、歡迎香港科技大學圖書館香港浸會大學圖書館館員培訓課程-圖書館發展與管理趨勢數碼參考諮詢服務主講:陳麗霞女士香港科技大學圖書館參考諮詢部主任二零零一年三月九日Outline大綱TrendsinReferenceandLibraryService參考諮詢服務的趨勢ImpactofInternet互聯網的影響WhatisDigitalReferenceService(DRS)數碼參考服務QualityofDRSDRS的特質DevelopmentsofDRSDRS的發展Email電子郵件WebForm網上表格VideoConfer

2、encing視象會議Ask-a-ServiceRealTime網上實時諮詢CollaborativeDigitalReferenceService合作的數碼參考服務HKUST’sExperiencesinCDRS科大圖書館的經驗CommercialServices商業服務Now,WhatAboutUs?1.TrendsinReferenceandLibraryService參考諮詢服務的趨勢ARL:Referencequerieshandledperlibrarian,6%-15%droppedin1998/99Natio

3、nalCenterforEducationStatistics:Referencestatisticsforallacademiclibraries10%decreasedfrom1994-1996AnneLipow-“Earlysignposts”路標Decreasedcirculationstatistics借書次數Fewerwalk-inusers讀者人數Staffcan’tkeepup職員追不上資訊發展Referencedeskeliminated取消諮詢台Outsourcingontherise外判Redu

4、cedReferenceservicehours諮詢時間Searchengines:automatedreferencelibrarian搜索引擎代替Needforlargebuildingandstaffdecreased對圖書館的建築和職員的需求2.ImpactofInternet互聯網的影響StrategiesGroupSurvey:100millionoronehalfofalladultsinU.S.usetheInternetin1999,54%from1998M2Presswire,November21

5、,2000:380millionInternetusersworldwide.Chinaisadding2millionnewsubscribersamonth.ByJuly2001,800millionCarolTemopirandLisaEnnis(1998)“Inthedigitalage,thebiggestchangeisincreaseduserexpectations.Increasingly,usersexpecttobeabletofindeverythingonline,full-text.Techno

6、logyletsusdomuchmore,butitalsoincreasesexpectationsaboutwhatwecando”在數碼時代,讀者期望所有全文資料都可在線上找到Asurveywasconductedon150academiclibrarywebsitesin1999,45%(67)surveylibrariesoffereddigitalreferenceservice3.WhatisDigital(Electronic,Virtual)ReferenceService?數碼參考服務Answering

7、thequestionsofusersviatheInternetORInternet-basedReferenceServiceOR“Ask-AN-Expert”(“AskA”services)areInternet-basedQ&Aservicesthatconnectuserswithindividualswhopossessspecializedsubjectorskillexpertise.CurrentDRSoffer2maintypesofexpertise-subjectmatter(providingmo

8、stlyfactualinformation)andprocess(providingmostlyresourcereferralandinstruction).–VirtualReferenceDesk網上問答服務,連接讀者與專家.兩種服務:主題答案和指示過程4.QualityofDRSaccordi