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1、HRDataMigrationGuideforUpgradingCiscoCRS4.0(5/5a)1toCiscoUnifiedCCX7.0(1)November19,2008ThisHRdatamigrationguidecontainsthefollowingsections:•Purpose,page2•Overview,page3•BestPractices,page4•Assumptions,page5•Prerequisite,page6•BackupProcess,page9•UpgradePro
2、cess,page28•RestoreProcess,page29•ViewLogFiles,page33•TroubleshootingTips,page33•ObtainAdditionalSupportandDocumentation,page401.ValidforbothCRS4.0(5/5a)SR1andCRS4.0(5/5a)SR2systems.AmericasHeadquarters:CiscoSystems,Inc.,170WestTasmanDrive,SanJose,CA95134-17
3、06USAPurposePurposeThepurposeofthisdocumentistoexplaintheentiredatamigrationprocess,whichincludestheautomatedandmanualdatabackup1andrestore2processtobecarriedoutbyyouaswellasbytheDataMigrationtool.Thebasicpurposeofthistoolistohelpyoumigrateallhistoricaldataw
4、hileupgradingtheCiscoCustomerResponseSolution(CRS)installedmachineinthefollowingsituation:YouareanexistinguserofCRS4.0(5/5a)andyouplantoupgradetoCiscoUnifiedContactCenterExpress(UnifiedCCX)7.0(1)andtheupgraderequiresbackingupallhistoricaldatafromthesourcesys
5、tem(CRS4.0(5/5a)system),andrestoringthebackedupdataonthetargetsystem(UnifiedCCX7.0(1)system).NoteThecurrentreleaseofthistoolonlysupportsthemigrationofallhistoricaldataresidingontheCRS4.0(5/5a)systemwhileyouupgradeyoursystemwiththeUnifiedCCX7.0(1)orlaterservi
6、cereleases.1.Inthisdocument,this'backup'alwaysreferstobackingupdatamanuallyorusingtheDataMigrationtool,unlessotherwisespecified,suchasbackingupdatausingtheBackupAndRestoreSystem(BARS).2.Inthisdocument,this'restore'alwaysreferstorestoringorretrievingdatamanua
7、llyorusingtheDataMigrationtool,unlessotherwisespecified,suchasrestoringdatausingtheBARS.HRDataMigrationGuideforUpgradingCiscoCRS4.0(5/5a)toCiscoUnifiedCCX7.0(1)2OverviewOverviewTheDataMigrationtoolisacommandlineutilitythathelpsyoubackupallhistoricaldatafromt
8、heyourCRS4.0(5/5a)systemandrestorethebackedupdataontheUnifiedCCX7.0(1)systemautomaticallywhileyouupgradefromCRS4.0(5/5a)toUnifiedCCX7.0(1).YouneedtorestorethebackedupdataontheUnifiedCCX7.0(1)sys
