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1、惠州康帝国际酒店餐饮部餐厅英语培训BasicEnglishforHotelService一、酒店服务基础英语称谓(Addressing):1.（直接）Mr.×××,Mrs.Ms.×××,Miss,sir,madam,gentlemen,ladies,younglady,younggentleman.（间接）theladywithyou,thegentlemanwithyou,thatlady,thatgentleman.问好(Greeting):2.Goodmorning,sir/madam.3.Goodafternoon,sir/
2、madam.4.Goodevening,sir/madam.5.Howareyoutoday,sir?（回答：Fine,thankyou.Andyou?）欢迎(Welcoming):6.Welcometothe××××Hotel.7.Welcometoourrestaurant.8.We’regladtoseeyouagain.询问/征询(Asking/inquiring):9.MayIhaveyourname,please?10.Yourinitials,please?11.MayIhaveyourfirstname?12.May
3、Itakeyouordernow?13.MayIhaveyourroomnumber?14.MayIhaveyoursignature,sir?…hereplease.15.MayIknowwhoI’mtalkingwith?（打电话时用）16.MayIaskwhoisnext?17.MayIbeofservice,madam?18.MayIrecommendour,sir?19.MayIhelpyouwith,madam?20.Wouldyoulikemetobookaforyou?21.Wouldyouliketositbyth
4、ewindow?惠州康帝国际酒店餐饮部餐厅英语培训1.Wouldyouliketohaveacupoftea?2.IsthereanythingelseIcandoforyou,madam?3.Howabouta?祝愿/祝福(Expressinggoodwishes):4.Haveapleasantstayatthe×××,sir.5.Haveapleasantstaywithus,madam.6.Haveaniceday!7.Haveapleasantevening.8.Haveagoodweekend!9.Haveagoodda
5、y.10.Enjoyyourstay/day.11.HappyNewYear!12.MerryChristmas!13.HappyBirthday!对一般祝愿的回答(Answerstogoodwishes):14.Youtoo,Mr..15.Thesametoyou,sir/madam.致谢(Expressingthanks):16.Thankyou.17.Thankyouverymuch.18.Thankyoufortellingus.19.Thankyouforyourcompliment.20.Thankyouforcomin
6、g.21.Thankyouforcalling.22.Thankyouforwaiting.23.Thankyouforbeingsounderstanding.（得到谅解时用）24.That’sverykindofyou.Thankyouverymuch.惠州康帝国际酒店餐饮部餐厅英语培训对致谢的回答(Answerstothanks):1.Youarewelcome.2.Withpleasure.3.Mypleasure.4.Thankyou.（用升调）致歉(Apologizing):5.Excuseme.(打扰客人时)6.I’m
7、awfullysorry.7.Ibegyourpardon,sir.8.Excusemeforinterrupting.（不得不打扰客人时）9.Sorrytohavebotheredyou.（打扰客人后）10.I’mverysorry.Therecouldhavebeenamistake.Idoapologize.（有投诉时）11.I’msorry.Wouldyouexcuseme,please.（中止谈话时用）12.I’msorry.I’mbeingcalled.（同上）13.I’msorrytohavekeptyouwaitin
8、g,sir.（让客人久等时用）14.I’msorry.Thehouse/restaurantisfullybooked.15.I’msorry.Wehaverunoutof.对道歉的回答(Answerstoapology):16.Th
