产品生命周期管理背景下的客户关系管理若干关键技术研究

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1、洳≥：≥～嗜。博士学位论文／匠≥＼⑧论文题目亡昌生金周翅笪理蜚基王的窒庄羞丕笪堡学科(专业)垫缝剑遣丛甚自盘垡所在学院扭垫生丝婆兰堡堂瞳摘要发和应用进行研究。首先分析了PLM背景下CRM系统的主要功能，讨论了系统的开发方法和技术，设计了系统的体系结构，接着阐述了示范企业对PLM背景下的CRM系统的需求，开发了相应的系统，并在示范企业信息化实践中初步验证了本文研究成果的正确性和实用性。第七章对全文工作进行了总结，并对后续研究工作进行了展望。关键词：产品生命周期管理，客户关系管理，信息集成，知识发现，软件定

2、制，UML模型，数据挖掘，组件技术浙江大学博士学位论文：产品生命周期管理背景下的客户关系管理若干关键技术研究ABSTRACTManyenterprisesinmanufacturingindustrycurrentlybegintoplanandimplementthestrategyoftheProductLifeeyeleManagement口U田．Inthiscontext,supportedbytheKeyTechnologi鼯R&DProgramofZhejiangProvince．China

3、(No．2003C11004)，(No．2004C11012)andtheNationalHigh-TechR&DProgramforCⅡ讧S，China(No．2005AA415280)，thebasictheories，methods，somekeyte圮hnologiesandsystemoftheCustomerRelationshipManagement(CRM)inthePLMcontextareresearchedsystematicallyanddeeplyinthisdissertat

4、iontosolvesomenewproblemsanddifficultiesencounteredduringthedevelopmentandimplementationofthecustomerrelationshipmanagementsysteminthePLMsolution．Andcombinedwiththeinformatizationprojectofatextilemachinerygrouptheresearchachievementsareputintopractice．Th

5、emainstudyofthisdissertationisasfollows：hchaptcr1，theresearchbackgroundisintroduced．TherelationshipbetweenthePLMandcustomerrelationshipmanagementisanalyzed,thecurrentresearchsituationaboutthePLM．thebasicandextendedtheoriesoftheCRMandtheapplicationarerevi

6、ewed．Thepurposeandimportanceoftheresearchisalsodiscussed，finallythemaincontentandstructureofthedissertationarepresented．Inchapter2，thebasictheoriesandarchitectureoftheCustomerRelationshipManagementinPLMContext(CIuⅥ口C)alediscussed．FirstlythetraditionalCRM

7、conceptanditsclassificationareanalyzed,basedontheseanalysesandcombinedwiththePLMideastheconceptionoftheCRMIPCispresentedandsomecharactersarestudied．TheresearchgoalandthearchitectureoftheCRMIPCarebuilt．Inchapter3，therequirementofinformationintegrationbetw

8、eenthesystemsisanalyzedfromtheviewofsupportingtheenterprisetoimplementPLM．AndtheinformationintegrationmodelsandcontextbetweentheCRMsystemandothersystemsandtoolsinPLMsolutionaresystematicallyanddeeplyresearched．Thebusinessi