宏观质量管理与质量竞争力研究——以江苏为例

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1、南京理工大学博士学位论文宏观质量管理与质量竞争力研究——以江苏为例姓名：马小平申请学位级别：博士专业：管理科学与工程指导教师：韩之俊20080801博士学位论文宏观质量管理与质量竞争力研究ABSTRACTWiththedevelopmentofeconomyandprogressofscienceandtechnology,thegrowingproductsandservicesexpandconsumer'schoicespace，butimensifytheenterprise’Ssurvivalandthedevelopmentpressure

2、．Ithasfocusedonqualityinsteadofquantityandpriceincompetition，andqualityhasbeenagoalofacountry、adistrict、anenterpriseandeveryconsumer．TakingJiagsuProvinceasresearchbackground，thisdissertationfocusesonthestudyofmacro-qualitymanagementandqualitycompetivenessThecontentofthisdisserta

3、tionisdividedintofivechapters．Thefirstchaptersimplyintroducesthebackgroundandsignificanceofthisstudy,researchstatusathomeandabroad，andresearchcontentsandtrainofthought．ThesecondchaptermainlystudiesqualitypolicyandregulationinChina,andmakesallevaluatinandresearchofsomeimportantma

4、cr0—_qualitymanagementpracticesofJiangsuProvince．The口lirdchaptergivesamacro--qualitycompetivenessindexwhichcanshowsqualitylevelofadistrctobjectively，andintroducesthescreeningprocessofindexesindetailwithanexampleof13citiesinJiangsu，throughtheconstructionofindexsystemofqualitycomp

5、etivenessandapplicationofmathematicalstatisticsmethodandestablishmentofmathematicalmodel．Thefourthchaptergivesanevaluationmodelofqualitycompetivenessformanufacturingindustryfromindustryangle，whichisanextensionoftheoreticalandempiricalanalysesofchapterthree．Andconsideringtheparti

6、cularityofserviceindustry,servicequalitycompetivenessisappraisedbycustomersatisfaction，andcustomersatisfactionmodelisgiven．Thefifthchaptermakesasummaryofthisdissertationandresearchperspective．TheinnovationsofthisdissertationCanbeshowedinfiveaspects：(1)Thisdissertationdefinedthec

7、onnotationofMacro-qualityManagement，comparedProductQualityLaw、ⅣithProductLiabilityLaw,andgivedthecorrespondingadviceandmeasurementbasedonthelagofroleandlawoffoodsafetyinChina．(2)ThisdissertationconstructedtheappraisalindexsystemofDevelopingcitythroughqualityinJiangsuprovince，and

8、discusstheamousbranddevelopmentstrategy．(3)This