合肥东宇物业管理有限公司客服中心工作手册

合肥东宇物业管理有限公司客服中心工作手册

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1、www.fdcsky.cn中国地产商域网客服中心工作手册2008--发布2008--实施合肥东宇物业管理有限公司发布www.fdcsky.cn中国地产商域网www.fdcsky.cn中国地产商域网合肥东宇物业管理有限公司客服工作手册章节号0、1主题目录版本/修订1/0页次1/2目录1.客服中心岗位结构图······························42.客服主管岗位职责································53.客服前台岗位职责·······························64.办公内勤岗位职责··········

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3、·····························1412.员工语言使用规范······························15www.fdcsky.cn中国地产商域网www.fdcsky.cn中国地产商域网13.员工电话使用规范······························1614.员工接待客户规范······························1715.客服中心值班与交接班作业规程·························1916.入伙操作规程································221

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6、务操作规程······························5230.重点户管理操作规程·····························5331.钥匙管理操作规程······························5832.车位租赁操作规程······························6233.数据统计及信息收集管理规程·························6334.资料管理作业规程······························6535.客户满意度调查作业规程······················

7、·······6836.社区文化活动管理标准作业规程·························7037.家政服务作业规程······························72www.fdcsky.cn中国地产商域网www.fdcsky.cn中国地产商域网合肥东宇物业管理有限公司客服工作手册章节号0、2主题岗位职责之客服中心岗位结构图版本/修订1/0页次1/1客服中心岗位结构图客服主管前台收费员物管员内勤www.fdcsky.cn中国地产商域网www.fdcsky.cn中国地产商域网合肥东宇物业管理有限公司客服工作手册章节

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