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1、酒店常用Haveyouareservation?您预定过了吗？MayIknowyournameandroomnumber?您能告诉我您的名字与房间号吗？Hereisyourroomkey.给您房间钥匙。Pleasepayatthecashier'sdeskoverthere.请去那边帐台付款。Aretheseyourbaggage?这些是您的行李吗？1・早晨好。中午好。晚上好。Goodmorning/afternoon/evening2.欢迎您光临我们饭店。WelcometoourHotel3.旅游愉快吗？Didyou
2、haveanicetrip?4.我是接待员/服务员。Iamreceptionist,(waiter/waitress)5.需要我帮忙吗？Whatcan1doforyon?6.请稍等一会儿。Justamoment,please7.很髙兴为您服务。Iamalwaysatyourservice8•希望您在这里住得愉快。Ihopeyouwillenjoyyourstaywithushere.9.对不起，给您添麻烦。Iamverysorrytohavecausedyousomuchtrouble10.如果您需要什么帮助，请及时告
3、诉我。Justletmeknow讦thereisanything.1candoforyou11.这边请。Thisway,please12.请走这边。Wouldyoucaretostepthisway,please?13・不客气。Youarewelcome/"Notatall/It“smypleasure14.为宾客服务是我们的荣幸。It'sourpleasuretoserveourguests15.您先请。请跟我来。Afteryou.Followme,please.16.对不起，我马上就过來。Excuseme,Iwil
4、lbewithyouinaminute.17.能告诉我您的姓名吗？May1haveyourname?18.对不起,让您久等了Soirytohavekeptyourwaiting19.您能填一下这张表吗？Wouldyoupleasefillinthisform?20.您女口何付账，是现金还是信用卡？Howareyougoingtopay,incashorbycreditcard?21・对不起，我能进来吗?Excuseme,mayIcomein?22.一直往前走。向左转、向右转Gostraightahead.Turnlef
5、t,turnright23・您可以坐这部电梯到客房Youmaygotoyourroombythiselevator24.我马上为您查一下。Letmehaveacheekforyou.25・请坐。Takeaseat・please26.我来为您指路。Fllshowyoutheway?27.祝您旅途愉快。Haveagoodtrip28.祝您生意兴隆。Iwishyouagoodbusiness29.欢迎您下次再来。Youarewelcometostaywithusnexttime30•希望再次为您服务。Iamlookingfo
6、rwardtoservingyouonceagain.基本待客英语(-)在正式的英语表现里，疑问基本句型可分为下列四种：1.MayI〜2.Couldyou〜3.Wouldyou〜4.ShallI-?只要理解这四种基本的句型，就可以处理大部分业务上的状况。1.自己要做什么事时，就使用Mayl~MayIhaveyourname,please?请问尊姓大名MayIhaveyourcheck-outtime,please?请问您什么时候结帐离开？MayIseeyourpassport,please?请让我看一下您的护照好吗？M
7、ayIknowyournationality,please?请问您的国籍是什么？2.麻烦客人时，可使用Couldyou〜Couldyoufillouttheform,please?请您填写这张表格好吗？Couldyouwritethatdown,please?请您写下来好吗？Couldyoudraftthefax,please?请您写下传真的草稿好吗？Couldyouholdtheline,please?请不要挂电话好吗？3.询问客人的喜好或是做什么时，可使用Wouldyou〜Wouldyouliketeaorcoff
8、ee?请问您要喝茶还是咖啡？Wouldyouliketotakeataxi?请问您要搭计程车吗？Wouldyoumindsittinghere?请问您介意坐在这里吗？**只要在疑问词后加“Wouldyou〜”，就可以提出大部分的询问。WhenwouldyouliketovisitKunshan?请问您想要何时参观昆山？Whenwo
