IFC_StakeholderEngagement.pdf

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1、StakeholderEngagement:AGoodPracticeHandbookforCompaniesDoingBusinessinEmergingMarketsCoverphotocredits:1strow(LtoR):WBStaff,WBStaff,WBStaff2ndrow(LtoR):T.Pollett,I.Michuci,CourtesyofAGD3rdrow(LtoR):K.Merckens,C.Warren,WBStaff4throw(LtoR):T.Pollett,Cour

2、tesyAmericaLatinaLogistica,WBStaff®2007INTERNATIONALFINANCECORPORATION2121PennsylvaniaAvenue,N.W.Washington,D.C.20433U.S.A.Telephone:202473-1000Facsimile:202974-4384Internet:www.ifc.org/enviroAllrightsreservedFirstprinting,May2007Thefindings,interpreta

3、tions,views,andconclusionsexpressedhereinarethoseoftheauthorsanddonotnecessarilyreflecttheviewsoftheExecutiveDirectorsoftheInternationalFinanceCorporationoroftheInternationalBankforReconstructionandDevelopment(theWorldBank)orthegovernmentstheyrepresent

4、.RightsandPermissionsIFCencouragesuseanddistributionofitspublica-tions.Contentfromthisdocumentmaybeusedfreelyandcopiedintootherformatswithoutpriorpermissionprovidedthatclearattributionisgiventotheoriginalsource.StakeholderEngagement:AGoodPracticeHandbo

5、okforCompaniesDoingBusinessinEmergingMarketsiiiTableofContentsIntroduction.....................................................1Towardsabroaderconceptof“engagement”........................2Aboutthishandbook.............................................3

6、Tipsforsuccessfulengagement....................................4PARTONE:KeyConceptsandPrinciplesofStakeholderEngagementStakeholderIdentificationandAnalysis.............................13InformationDisclosure...........................................27

7、StakeholderConsultation.........................................33FiveStepsforIterativeConsultation.............................34InformedParticipation........................................44ConsultationwithIndigenousPeoples..........................

8、.47GenderConsiderationsinConsultation..........................56NegotiationandPartnerships.....................................63GrievanceManagement..........................................69StakeholderInvolvementinProjectMonitoring..