Springer.Quality.of.Telephone.Based.Spoken.Dialogue.Systems.(2005).DDU.LotB

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1、QualityofTelephone-BasedSpokenDialogueSystemsThispageintentionallyleftblankQUALITYOFTELEPHONE-BASEDSPOKENDIALOGUESYSTEMSSEBASTIANMÖLLERInstitutfürKommunikationsakustik(IKA)Ruhr-UniversitätBochumGermanySpringereBookISBN:0-387-23186-2PrintISBN:0-387-23190-0©2005SpringerScience+BusinessMedia,Inc

2、.Print©2005SpringerScience+BusinessMedia,Inc.BostonAllrightsreservedNopartofthiseBookmaybereproducedortransmittedinanyformorbyanymeans,electronic,mechanical,recording,orotherwise,withoutwrittenconsentfromthePublisherCreatedintheUnitedStatesofAmericaVisitSpringer'seBookstoreat:http://ebooks.kl

3、uweronline.comandtheSpringerGlobalWebsiteOnlineat:http://www.springeronline.comContentsPrefaceixAcknowledgmentsxiDefinitionsandAbbreviationsxiii1.MOTIVATIONANDINTRODUCTION12.QUALITYOFHUMAN-MACHINEINTERACTIONOVERTHEPHONE92.1InteractionScenariosInvolvingSpeechTransmission112.1.1SpeechTransmissi

4、onSystems132.1.2RoomAcoustics172.1.3SpokenDialogueSystems182.2InteractionwithSpokenDialogueSystems382.2.1LanguageandDialogueStructureinHMI412.2.2InteractiveSpeechTheory432.2.3CooperativityGuidelines472.3QualityofTelephoneServicesBasedonSDSs512.3.1QoSTaxonomy592.3.2QualityFeatures632.3.3Valida

5、tionandDiscussion632.4SystemSpecification,DesignandEvaluation662.4.1TransmissionNetworkPlanning682.4.2SDSSpecification772.4.3SDSDesign792.4.4SystemAssessmentandEvaluation862.5Summary90vi3.ASSESSMENTANDEVALUATIONMETHODS933.1Characterization973.1.1AgentFactors973.1.2TaskFactors1013.1.3UserFacto

6、rs1023.1.4EnvironmentalFactors1033.1.5Contextualfactors1033.2Reference1033.3DataCollection1063.4SpeechRecognitionAssessment1083.5SpeechandNaturalLanguageUnderstandingAssessment1143.6SpeakerRecognitionAssessment1193.7SpeechOutputAssessment1213.8SDSAssessmentandEvaluation1273.8.1ExperimentalSet

7、-Up1283.8.2TestSubjects1313.8.3ExperimentalTask1333.8.4DialogueAnalysisandAnnotation1343.8.5InteractionParameters1403.8.6QualityJudgments1473.8.7UsabilityEvaluation1573.8.8SDSEvaluationExamples1593.9Summary1624.SPEECHRECOGNITIONPERFORMANCEOVE