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1、www.ks5u.com金山中学2017学年度第一学期高一年级期末考试卷英语学科（考试时间：120分钟 满分：150分）第I卷(共95分)I.ListeningComprehensionPartAShortConversationsDirections：II.GrammarandVocabularySectionADirections:Afterreadingthepassagesbelow,fillintheblankstomakethepassagescoherentandgrammatic
2、allycorrect.Fortheblankswithagivenword,fillineachblankwiththeproperformofthegivenword;fortheotherblanks,useonewordthatbestfitseachblank.Whenaconsumerfindsthatanitemsheorheboughtisfaultyorinsomeotherwaydoesnotliveuptothemanufacturer’sclaims,thefirstst
3、epistopresentthewarranty（保证书）,oranyotherrecords(21)______mighthelp,atthestoreofpurchase.Inmostcases,thisaction(22)______(produce)results.However,ifitdoesnot,therearevariousmeanstheconsumer(23)______usetogainsatisfaction.Asimpleandcommonmethodusedbyma
4、nyconsumersistocomplaindirectlytothestoremanager.Ingeneral,the“higherup”hisorhercomplaint,thefasterheorshecanexpectit(24)______(settle).Insuchacase,itisusuallysettledintheconsumer’sfavor,assumingheorshehasajustclaim.Consumersshouldcomplain(25)______p
5、ersonwheneverpossible,butiftheycannotgettotheplaceofpurchase,itisacceptabletophoneorwritethecomplaintinaletter.Complainingisusually(26)______(effective)whenitisdonepolitelybutfirmly,andespeciallywhentheconsumercandemonstratewhatiswrongwiththeiteminqu
6、estion.Ifthiscannotbedone,theconsumerwillsucceedbest(27)______presentingspecificinformationastowhatiswrong,insteadofbymakinggeneralstatements.Forexample,“Theleftspeakerdoesnotworkatallandthesoundcomingoutoftherightoneisunclear”isbetterthan“Thisstereo
7、doesnotwork”.(28)______storemanagermayadvisetheconsumertowritetothemanufacturer.(29)______so,theconsumershoulddothis,statingthecomplaintaspolitelyandfirmlyaspossible.Ifapolitecomplaintdoesnotachievethe(30)______(desire)result,theconsumercangotoastepf
8、urther.Sheorhecanthreatentotakethesellertocourtorreportthesellertoaprivateorpublicorganizationresponsibleforprotectingconsumer’srights.SectionBDirections:Completethefollowingpassagebyusingthewordsinthebox.Eachwordcanonlybeusedonce.Notethatthereisonew
