ITIL_V3_2_SERVICE_DESIGN.pdf

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1、ITILVersion3ServiceDesignITILV3–ServiceDesign-Page1of449TheITILCoreconsistsoffivepublications.Eachprovidestheguidancenecessaryforanintegratedapproach,asrequiredbytheISO/IEC20000standardspecification:·ServiceStrategy·ServiceDesign·ServiceTransition·ServiceOperation·Continua

2、lServiceImprovement.ITILV3–ServiceDesign-Page2of449INDICEForeword.............................................................................................................10OGC’sforeword....................................................................................

3、........................10ChiefArchitect’sforeword.............................................................................................10Preface...............................................................................................................12Contacti

4、nformation.......................................................................................................13Acknowledgements.............................................................................................14ChiefArchitectandauthors.......................

5、...................................................................14ITILauthoringteam.......................................................................................................14Mentors...........................................................................

6、..............................................14Furthercontributions.....................................................................................................15TheITILAdvisoryGroup..................................................................................

7、................15Reviewers.........................................................................................................................151Introduction......................................................................................................161.1Ove

8、rview....................................................................................