ITIL_V3_SERVICE_IMPROVEMENT_5.pdf

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1、ITILVersion3ServiceImprovementITILV3–ServiceImprovement-Página:1de308TheITILCoreconsistsoffivepublications.Eachprovidestheguidancenecessaryforanintegratedapproach,asrequiredbytheISO/IEC20000standardspecification:·ServiceStrategy·ServiceDesign·ServiceTransition·ServiceOperation·ContinualSe

2、rviceImprovement.ITILV3–ServiceImprovement-Página:2de308INDICEForeword...............................................................................................................9OGC’sforeword..............................................................................................

3、................9ChiefArchitect’sforeword...............................................................................................9Preface...............................................................................................................11Continualversuscontinuous.......

4、.....................................................................................12Contactinformation..........................................................................................................13Acknowledgements............................................................

5、.................................14ChiefArchitectandauthors..........................................................................................14ITILauthoringteam.......................................................................................................14Mentors.........

6、................................................................................................................14Furthercontributions.....................................................................................................14TheITILAdvisoryGroup................................

7、.......................................................................15Reviewers.............................................................................................................................151Introduction............................................