Article - How-we-got-rid-of-time-reports.pdf

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1、HowwegotridoftimereportsAstoryaboutWasteEliminationVersion1.0,2010-09-29HenrikKnibergIntroHaveyoueverdealtwithtimereports?Filledthemin?Approvedthem?Shuffledthemaround?Diditfeellikewellspenttime?Canyouimagineaworldwithouttimereports?Disclaimer1:Timereportsares

2、ometimesuseful.Disclaimer2:Buttheyoftenaren't.TheStoryOnceuponatimeIstartedanewjobasdevelopmentmanageratasoftwaredevelopmentcompany.Itwasaninterestingandexcitingjob,butoneofmyweeklyannoyanceswascollectingandapprovingtimereports.Dozensanddozensoftimereports,ph

3、ysicalpapersbeingshuffledaroundtheoffice.Consequently,oneoftheroutinesoftheHRdepartmentwasnaggingmetogetthetimereportsinontime,andconsequentlyIhadtonagmydevelopersaboutthiseveryweek.Thiswasannoying.Notonlybecauseittooktimeandfocusfromeverybody,butalsobecausem

4、y“approval”wasmostlyguess-work.Ihadnoeffectivewayofknowingifareportwascorrect.Annoying,butnotannoyingenoughformetoraiseafussaboutatthatmoment-Iwasnewandwantedtofocusonothermorepressingissues.Oneofthemostpressingissueswasthatpeoplewereworkingthemselvestodeath.

5、Manyofthedeveloperslookedlikepaleghoststome,theywerethereintheofficeinthemorningwhenIcame,andstillintheofficeintheeveningwhenIleft.OneofthekeydevelopersevensubmittedaformalvacationrequestfortheupcomingSaturday.Ithoughthehadenteredthewrongdate,butitturnedoutth

6、athehadbeenworkingeveryweekendforthepastfewweeksandreallywantedtogohomeatleastonedaynextweekend.ThisSaturdayvacationrequestwasafunnybuteffectivewayofcommunicatingaseriousproblem.Whydidn’tthetimereportingsystemissuesomekindofImpendingDeveloperBurnoutAlert?Ifit

7、couldn’tevendosomethingassimpleandimportantasthat,thenwhatwasthepoint?Imagineanairplaneornuclearpowerplantwithafancymonitoringsystemthatlogsallkindsofdatabutneveractuallyalertsanyonewhensomethingisobviouslywrong...FortunatelyIcouldseetheburnoutsignsmyselfsinc

8、eIsatwiththedevelopers(IwasgladIdeclinedthepersonalofficeroomthatwasofferedtomeatthebeginning).Anywaywithinafewweekstheseandotherpressingissuesweremoreorlessundercontrol,soIdecidedtodosom