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ID:34330729
大小:148.50 KB
页数:15页
时间:2019-03-05
《operators manual - indiana rtap操作手册-印第安娜rtap》由会员上传分享,免费在线阅读,更多相关内容在应用文档-天天文库。
1、INDIANAPublicTransitOperatorsManual(Boilerplate)15OperatorsManualTableofContentsSection1IntroductionYouasaProfessionalDriver’sGeneralDutiesEffectiveCommunicationSection2QuickGuideResponsibilitiesandGeneralRequirements/RegulationsBeginningYourWorkDayDriverConductintheVehicleSection3CustomerSer
2、viceConductwithCustomersCustomerAssistanceProhibitedPassengerConductSection4TransitServiceServiceAnimalsWheelchairpassengersSection5EmergencyProceduresEmergencyProceduresBreakdownProceduresSection6VehicleVehicleOperationandRoadSafetyVehicleInspectionReportCareandMaintenanceoftheVehicleSection
3、7ReportsandRequiredPaperworkAccidentMiscellaneousReportsSection8AdditionalPoliciesandProceduresDriverAppearanceandUniformRequirementsEmployeeWorkHoursRadioOperatingProceduresCellPhoneUse15OperatorManualThismanualwasdesignedtoprovideyou,theOperator,withacomprehensivehandbooktoenhanceyourknowle
4、dge,levelofskill,passengersensitivityandtoprovideawarenessofessentialsafetyprocedures.Thismanualistobeusedbyallstaffof___________________transit.Itistobeusedinconjunctionwithallothertransitpoliciesandanyotherdepartmentalpolicies,guidelinesandprocedures.Failuretoadheretoproceduresmayresultindi
5、sciplinaryaction.Wheneverasituationarisesthatisnotcoveredbythismanualorasupervisor(ortransitservicerepresentative,intheabsenceofasupervisor)cannotbecontacted,operatorsmustexercisetheirbestjudgmentindecidingthesafestandwisestcoursetofollow.Operatorsshoulddiscusstheirdecisionwithasupervisoratth
6、eirearliestpossibleconvenience.15Section1IntroductionYouasaprofessionalTheserulesofconductarenotdesignedtorestrictemployeerights,butrathertodefinethemandthusprotecttherightsofall.Operatorsarethefront-linecustomerservicerepresentativesforthetransitcompany.Thepublic’sopinionofthetransitsystemas
7、awholeisbasedlargelyuponitsopinionoftheoperators.Thismanualandthepoliciesidentifiedinthefollowingpagesaredesignedtoguideandassistoperatorsinfulfillingtheirresponsibilities.Professionaloperatorsaredefinedasanindividual:¨Speciallytrainedforajob
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