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1、ManagingInformationSystems:TenEssentialTopicsJunXuSouthernCrossBusinessSchool,SouthernCrossUniversityGoldCoast,AustraliaMohammedQuaddusGraduateSchoolofBusiness,CurtinUniversityPerth,AustraliaAMSTERDAMPARISBEIJINGAtlantisPress8,squaredesBouleaux75019Paris,FranceForinfor
2、mationonallAtlantisPresspublications,visitourwebsiteat:www.atlantis-press.comCopyrightThisbook,oranypartsthereof,maynotbereproducedforcommercialpurposesinanyformorbyanymeans,electronicormechanical,includingphotocopying,recordingoranyinformationstorageandretrievalsystem
3、knownortobeinvented,withoutpriorpermissionfromthePublisher.ISBNsPrint:978-94-91216-88-6E-Book:978-94-91216-89-3c2013ATLANTISPRESSPrefaceInformationsystemshavebecomeanessentialpartandamajorresourceoftheorganiza-tion;andtheycanradicallyaffectthestructureofanorganisation
4、,thewayitservescus-tomers,andthewayithelpspeopleintheorganizationtocommunicatebothinternallyandexternally,andthewayanorganisationrunsitsbusiness.Managinginformationsystemseffectivelyandefficientlyhasbecomeanimportantpartofthelifeof21stcenturymanagers.Thisbookisaboutmana
5、ginginformationsystemsandfocusesonrelationshipsbetweenin-formation,informationsystems,peopleandbusiness.Theimpacts,roles,risks,challengesaswellasemergingtrendsofinformationsystemsareanimportantelementofthebook.Atthesametime,manystrategicandcontemporaryusesofinformation
6、systemssuchasimplementingenterpriseplanningsystemsforimprovinginternaloperation,adoptingcus-tomerrelationshipmanagementsystemsandsupplychainmanagementsystemstoenhancerelationswithcustomersandsuppliers/partnersrespectively,andestablishingknowledgemanagementsystemsforbet
7、termanagingorganizationalknowledgeresourcesaswellasusingdifferentinformationsystemsforsupportingmanagersdecisionmakinginalllevelsareanintegralpartofthebook.Inaddition,essentialandcriticalinformationsystemsman-agementskillsincludingusinginformationsystemsforcompetitivea
8、dvantages,planningandevaluatinginformationsystems,developing&implementinginformationsystems,andmanaginginformationsys
