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1、BreakthroughStrategicITandProcessPlanning7372tp.indd19/17/092:32:25PMB790_FM.qxd8/20/20093:14PMPageiiThispageintentionallyleftblankBreakthroughStrategicITandProcessPlanningBennetPLientzUCLAAndersonSchoolofManagement,USAWorldScientificNEWJERSEY•LONDON•SINGAPORE•BEIJING•SHANGHAI•
2、HONGKONG•TAIPEI•CHENNAI7372tp.indd29/17/092:32:28PMPublishedbyWorldScientificPublishingCo.Pte.Ltd.5TohTuckLink,Singapore596224USAoffice:27WarrenStreet,Suite401-402,Hackensack,NJ07601UKoffice:57SheltonStreet,CoventGarden,LondonWC2H9HELibraryofCongressCataloging-in-PublicationDat
3、aLientz,BennetP.Breakthroughstrategicitandprocessplanning/byBennetP.Lientz.p.cm.ISBN-13978-981-4280-08-2ISBN-10981-4280-08-91.Informationtechnology--Planning.2.Strategicplanning.3.Managementinformationsystems.I.Title.HD30.2.L5352010658.4'012--dc222009034619BritishLibraryCatalog
4、uing-in-PublicationDataAcataloguerecordforthisbookisavailablefromtheBritishLibrary.Copyright©2010byWorldScientificPublishingCo.Pte.Ltd.Allrightsreserved.Thisbook,orpartsthereof,maynotbereproducedinanyformorbyanymeans,electronicormechanical,includingphotocopying,recordingoranyin
5、formationstorageandretrievalsystemnowknownortobeinvented,withoutwrittenpermissionfromthePublisher.Forphotocopyingofmaterialinthisvolume,pleasepayacopyingfeethroughtheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers,MA01923,USA.Inthiscasepermissiontophotocopyisnotrequiredf
6、romthepublisher.TypesetbyStallionPressEmail:enquiries@stallionpress.comPrintedinSingapore.Juliet-BreakthroughStrategicitand.pmd11/11/2010,5:43PMB790_FM.qxd8/20/20093:14PMPagevPrefaceTheChallengeAnobviousstatement—allorganizationsuseinformationsystemsandtechnologytosupporttheirk
7、eybusinessprocesses.ValueofITandsystemsisreflectedintheperformanceofthebusinessthroughtheprocesses.Thebusinesshasamissionorvisionandstrategicbusinessplan.ManyhavestrategicITplans.Evenwithallofthese,thereareproblemsandmanyinstancesoffailure.Someofthemincludethefollowing:•Thevalu
8、eofITisquestioned.•Systemsgetimplemented.Nothingchange
