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1、EmotionalIntelligenceatWorkEmotionalIntelligenceatWorkAProfessionalGuide(ThirdEdition)DalipSinghResponseBooksAdivisionofSagePublicationsNewDelhi/ThousandOaks/LondonCopyright©DalipSingh,2006,2003,2001Allrightsreserved.Nopartofthisbookmaybereproducedorutilisedinanyformorbyanymeans,electronicormec
2、hanical,includingphotocopying,recording,orbyanyinformationstorageorretrievalsystem,withoutpermissioninwritingfromthepublisher.Firstpublishedin2001Secondrevisededitionpublishedin2003Thirdrevisededitionpublishedin2006byResponseBooksAdivisionofSagePublicationsIndiaPvtLtdB-42,PanchsheelEnclaveNewDe
3、lhi110017SagePublicationsIncSagePublicationsLtd2455TellerRoad1Oliver’sYard,55CityRoadThousandOaks,California91320LondonEC1Y1SPPublishedbyTejeshwarSinghforResponseBooks,Lasertypesetin11/13pointsACaslonRegularbyExcellentLaserTypesetters,Delhi,andprintedatChamanEnterprises,NewDelhi.LibraryofCongre
4、ssCataloging-in-PublicationDataSingh,Dalip,1956–Emotionalintelligenceatwork:aprofessionalguide/DalipSingh.—3rded.p.cm.Includesbibliographicalreferencesandindex.1.Psychology,Industrial.2.Emotionalintelligence.I.Title.HF5548.8.S526158.7—dc2220062006030036ISBN:10:0–7619–3532–0(PB)10:81–7829–688–8(
5、India-PB)13:978–0–7619–3532–2(PB)13:978–81–7829–688–3(India-PB)ProductionTeam:RoopaSharma,MathewP.J.andSantoshRawatforJogiContentsListofTablesandFigures9PrefacetotheThirdRevisedEdition11PrefacetotheSecondRevisedEdition13PrefacetotheFirstEdition151.EmotionalIntelligence:TheConcept19Introduction
6、EQmakesaDifferenceinLifeWhatExactlyisEQ?AreYouEmotionallyIntelligent?HowDoYouAcquireYourEQ?EQHelpsinProfessionalSuccessSomeMythsaboutEQ2.EmotionalIntelligenceandYourPersonality51TheRelationshipbetweenEQandIQWhereDoEmotionsComeFrom?ConsequencesofLowandHighEQ3.CanEQbeDeveloped?59EarlyLifeE
7、xperiencesEQDevelopswithMaturityACaseStudyEmotionscanbeUnlearnedExamplesofEQDevelopment4.EmotionalSkillsthatManagersshouldLearn73LearntoRecogniseYourEmotionsLearntoEmpathisewithOthersDevelopHighSelf-esteemManageEmotionalUps
