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1、THEFIRST-TIMEMANAGERFIFTHEDITION.................11066$$$FM11-23-0415:23:09PSPAGEiThispageintentionallyleftblankTHEFIRST-TIMEMANAGERFIFTHEDITIONLorenB.Belker&GaryS.TopchikAmericanManagementAssociationNewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFranciscoShang
2、hai•Tokyo•Toronto•Washington,D.C..................11066$$$FM11-23-0415:23:09PSPAGEiiiSpecialdiscountsonbulkquantitiesofAMACOMbooksareavailabletocorporations,professionalassociations,andotherorganizations.Fordetails,contactSpecialSalesDepartment,AMACOM,adivision
3、ofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Tel.:212-903-8316.Fax:212-903-8083.WebSite:www.amacombooks.orgThispublicationisdesignedtoprovideaccurateandauthoritativeinformationinregardtothesubjectmattercovered.Itissoldwiththeunderstandingthatthe
4、publisherisnotengagedinrenderinglegal,accounting,orotherprofessionalservice.Iflegaladviceorotherexpertassistanceisrequired,theservicesofacompetentprofessionalpersonshouldbesought.LibraryofCongressCataloging-in-PublicationDataBelker,LorenB.Thefirst-timemanager/Lo
5、renB.Belker,GaryS.Topchik.—5thed.p.cm.ISBN0-8144-0821-41.Supervisionofemployees.2.Officemanagement.I.Topchik,GaryS.II.Title.HF5549.12.B4532005658.302—dc2220040194862005,1997,1993,1986,and1981AMACOM,adivisionofAmericanManagementAssociation,NewYork.Allrightsrese
6、rved.PrintedintheUnitedStatesofAmerica.Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransmittedinwholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofAMACOM,adivisionofAme
7、ricanManagementAssociation,1601Broadway,NewYork,NY10019.Printingnumber10987654321.................11066$$$FM11-23-0415:23:10PSPAGEivContentsPrefaceviiAcknowledgmentsixIntroductionxiPARTONESOYOU’REGOINGTOMANAGEPEOPLE11.TheRoadtoManagement32.StartingOut83.Buildin
8、gTrustandConfidence154.ShowYourAppreciation195.BeinganActiveListener226.TheNewManager’sJobandPitfallstoAvoid287.DealingwithYourSuperiors328.ChoosingaManagerialStyleofYourOwn3
