Evaluating Training Programs(The Four Levels).pdf

Evaluating Training Programs(The Four Levels).pdf

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时间:2019-03-01

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1、EVALUATINGTRAININGPROGRAMSThispageintentionallyleftblankEVALUATINGTRAININGPROGRAMSTHEFOURLEVELSTHIRDEDITIONDONALDL.KIRKPATRICKJAMESD.KIRKPATRICKEvaluatingTrainingProgramsCopyright©2006byDonaldL.KirkpatrickandJamesD.KirkpatrickAllrightsreserved.Nopartofthispub

2、licationmaybereproduced,distributed,ortrans-mittedinanyformorbyanymeans,includingphotocopying,recording,orotherelectron-icormechanicalmethods,withoutthepriorwrittenpermissionofthepublisher,exceptinthecaseofbriefquotationsembodiedincriticalreviewsandcertainoth

3、ernoncommercialusespermittedbycopyrightlaw.Forpermissionrequests,writetothepublisher,addressed“Attention:PermissionsCoordinator,”attheaddressbelow.Berrett-KoehlerPublishers,Inc.235MontgomeryStreet,Suite650SanFrancisco,California94104-2916Tel:(415)288-0260,Fax

4、:(415)362-2512www.bkconnection.comOrderinginformationforprinteditionsQuantitysales.Specialdiscountsareavailableonquantitypurchasesbycorporations,associations,andothers.Fordetails,contactthe“SpecialSalesDepartment”attheBerrett-Koehleraddressabove.Individualsal

5、es.Berrett-Koehlerpublicationsareavailablethroughmostbookstores.TheycanalsobeordereddirectlyfromBerrett-Koehler:Tel:(800)929-2929;Fax:(802)864-7626;www.bkconnection.comOrdersforcollegetextbook/courseadoptionuse.PleasecontactBerrett-Koehler:Tel:(800)929-2929;F

6、ax:(802)864-7626.OrdersbyU.S.tradebookstoresandwholesalers.PleasecontactIngramPublisherServices,Tel:(800)509-4887;Fax:(800)838-1149;E-mail:customer.service@ingrampublisherservices.com;orvisitwww.ingrampublisherservices.com/Orderingfordetailsaboutelectronicord

7、ering.Berrett-KoehlerandtheBKlogoareregisteredtrademarksofBerrett-KoehlerPublishers,Inc.ThirdEditionHardcoverprinteditionISBN978-1-57675-348-4PDFe-bookISBN978-1-57675-796-32008-1BookproductionbyWestchesterBookGroupCoverdesignbyTheVisualGroupContentsForewordix

8、ForewordtotheThirdEditionxiPrefacexvPartOne:Concepts,Principles,Guidelines,andTechniques11.Evaluating:PartofaTen-StepProcess32.ReasonsforEvaluating163.TheFourLevels:AnOverview214.Evaluati

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