transformation on the shop floor在车间的改造

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1、BeHuman!MeHearties!(PublishedinTheEconomicTimeson25thOctober,1999)Thefrontlinesupervisorontheshopfloorisinanunenviableposition.Heisfacedononehandwithdemandsfromtheworkforceandconflictingdeadlinesfromthemanagement.Whatevermethodshedevisestomotivatehisworkersar

2、eoftenthwartedbytheestablishedsystemsandpoliciesofthecompany.Thenaturaloutcomeofthisisasenseofpowerlessness,whichleadstodisappointmentandcynicism.Hefeelsthatmotivationofhispeopleisbeyondhiscapacityandisonlypossiblethroughmajorpolicychangesorexpertintervention

3、.Howevertransformationmaybeeasierthanimaginedanditjusttakesalittleinitiativeandsensitivitytoconnectyourpeopletogether,asthisincidentindicates.Deepakwastheshopfloorsupervisorofagroupofworkers.Fromthedayhejoined,hewasquiteenthusiasticinmakingtheworkersempowered

4、,playingteam-buildinggameswiththemandkeepingtheminvolvedinthework.Hecouldmanageallthiswhilefunctioningwithinoftheconventionalpoliciesandproceduresofthefactory.Howeverinspiteofthis,hefeltthattherewassomethingmissing.Thepeopledidnotfeellikeonegroupandtheygotint

5、oquarrelsandargumentsovertrivialissues.Thereweremanyinstanceswhenpeopleusedthewords:"Itsnotmyjob",andspenttheirenergyinblamingeachother.Duetotheirargumentsandbickeringtheproductivityandenthusiasmofthewholegroupsuffered.Deepakthoughtthathemustdosomethingtoconn

6、ectthepeople,sothattheycouldrelatetoeachother.Soheinvitedalltheworkersforameetingafterofficehours.Themeetingwaspurelyoptionalietherewasnoovertime,norewardforattendanceandnopunishmentforavoidance.Nooneknewthepurposeofthemeetingandtheyallhadtheirownreasonsforat

7、tending.Someoftheyworkers,wantedtoparticipateinanyactivityorganizedbyDeepak,outofrespectforhim.Otherswereverycynicalofhismethodsandwerecurioustojustseewhathewasupto.Finally,thereweretheunionleaderswhoweresuspiciousofhismotivesandwantedtoattendtomakesurethatth

8、eirinterestsarenotharmedinanyway.Whateverbethereasonsamajorityofthegroupagreedtocome.Onthesaidday,Deepakarrangedfortheconferenceroom,tookpermissionfromthemanagementtoholdtheinformalmeetin