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1、ListeningIsPowerfulMedicine倾听是味良药Studieshaveshownittakesaphysicianabout18secondstointerruptapatientaftertheybegintalking.ItwasSunday.Ihadonelastpatienttosee.Iapproachedherroominahurryandstoodatthedoorway.Shewasanolderwoman,sittingattheedgeofthebed,strugglingtoputsocksonherswollenfeet.Icrossedt
2、hethreshold,spokequicklytothenurse,scannedherchartnotingshewasinstablecondition.Iwasalmostintheclear.Ileanedonthebedraillookingdownather.SheaskedifIcouldhelpputonhersocks.Instead,Ilaunchedintoamonologuethatwentsomethinglikethis:“Howareyoufeeling?Yoursugarsandbloodpressurewerehighbutthey’rebett
3、ertoday.Thenursementionedyou’reanxioustoseeyoursonwho’svisitingyoutoday.It’snicetohavefamilyvisitfromfaraway.Ibetyoureallylookforwardtoseeinghim.”Shestoppedmewithastern,authoritativevoice.“Sitdown,doctor.Thisismystory,notyourstory.”Iwassurprisedandembarrassed.Isatdown.Ihelpedherwiththesocks.Sh
4、ebegantotellmethatheronlysonlivedaroundthecornerfromher,butshehadnotseenhiminfiveyears.Shebelievedthatthestressofthiscontributedgreatlytoherhealthproblems.Afterhearingherstoryandputtingonhersocks,IaskediftherewasanythingelseIcoulddoforher.Sheshookherheadnoandsmiled.Allshewantedmetodowastoliste
5、n.Eachstoryisdifferent.Somearedetailed;othersarevague.Somehaveabeginning,middleandend.Otherswanderwithoutaclearconclusion.Somearetrue;othersnot.Yetallthosethingsdonotreallymatter.Whatmatterstothestorytelleristhatthestoryisheard–withoutinterruption,assumptionorjudgment.Listeningtosomeone’sstory
6、costslessthanexpensivediagnostictestingbutiskeytohealinganddiagnosis.Ioftenthoughtofwhatthatwomantaughtme,andIremindedmyselfoftheimportanceofstopping,sittingdownandtrulylistening.And,notlongafter,inanunexpectedtwist,Ibecamethepatient,withadiagnosisofmultiplesclerosisatage31.Now,20yearslater,Is
7、itallthetime–inawheelchair.ForaslongasIcould,Icontinuedtoseepatientsfrommychair,butIhadtoresignwhenmyhandswereaffected.Istillteachmedstudentsandotherhealthcareprofessionals,butnowfromtheperspectiveofphysicianandpatient.ItellthemIbelieve
