工单管理系统设计与实现

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1、山东大学硕士学位论文ABSTRACTWitlltheglobalizationofworldeconomy,theinternalizationofmarketing，0111"countryparticipatedinWTOofficially,theinternationalmarketingenvironmentrequiresthesameoperationmanagementmethodsasadvancedforeigntelecommunicationcompanies，inordertodeal、)l，itIl

2、theinternationalcompetitions．Soaseriesofsupportingsystemisneededtoreformandoptimizetheorganizationstructure，managementpattern,managementmethods．AndthisisthevalueofOSS(OperationSupportSystem)．【11AsonesubsystemofOSS，ticketingmanagementsystem，whichistheschedulecenter，n

3、lnsthroughthewholetelecommunicationoperatingactivities．Itismainlyresponsibleforthereceiving，dispatchingandarchivingofallkindsoftickets，automaticallyflowsaccordingtotheregulatedrules．Itimprovesworkingefficiencygreatly．Thispaperanalyzesactualrequirementsintelecommunic

4、ationfieldsandbusinessflow,designsandimplementsaticketingmanagementsystemfortelecommunicationfield．WithTicketingManagementSystem，wecouldmanageallkindsofticketsconveniently,setdifferentticketflowfordifferentticketingtype．Ticketsthoseneedtobeauditedhavedifferentauditi

5、ngflowaccordingtoticketingtype．Thiscouldsetastandardfortelecomcarriers’operationandmaintenancework．TroubleticketcouldbeautodispatchedfromFaultManagementSystem,whichavoidthedelaybymanualomission．Meanwhile，systemprovidesemailandshortmessagenotificationineachstepoftick

6、etingflow,whichimprovesworkefficiencygreatly．First，thispaperbasedonthediscussionofprojectbackgroundsoftelecommunicationindustry’Sticketingmanagementsystem，andproblemstofaceduringdesignanddevelopperiod，weanalysesthefunctionalrequirementsandnon·functionalrequirementso

7、fthesystem，anddescribestheserequirementsbyUMLusecaseparagraphsandsequenceparagraphs．Basedontherequirementanalysis，wedosystemstructuredesignationofthewholeIII山东大学硕士学位论文ticketingmanagementsystem．First，wedesignthelogicals觚cture，describeeachmoduleandtherelationshipbetwe

8、enthem．Thenwedesignthesoftwarelayeredstructure．Thewholesystemhavethreelayers，weblayer,servicelayeranddatabaselayerfromuptodown．WeadoptJ2EE