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《【问题课程】高三英语写作篇第6讲抱怨信及投诉信该怎么写》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。
1、报怨信及投诉信该怎么写？一、问题描述1.由于汉语思维影响，学生在写信时对于抱怨、投诉语气把握不得当，读起来生硬不礼貌。2.学生对抱怨/投诉信的功能语句了解较少，仅凭自己的中文翻译成英文。3.学生对于常见考查的命题场景缺乏练习。二.相关知识点信例：（北师大版选8P26）StHelier,收信人名称及地址JerseyJE69NJ.DearSit/Madam,IamwritingtoyouabouttheimportedTourdeFranceexercisebike(serialnumber39879)whichIboughtformMog
2、ulMegastoreson29thSeptemberfor£499.99・Ienclosecopiesoftheguaranteeandreceipt.InyouadvertisingyouclaimthatyousponsorLanceArmstrongandthat,byusingtheexercisebikefortenminutesaday,onewouldstrengthenone'sbodyandloseatleasttwokilosaweek.ButIfindoutthatoutthatyoudon'tsponsorAr
3、mstrongandafterusingthebikeforamonthitisasthoughIhavedonenoexerciseatall.Infact,themoreIusethebike,themoreweightIseemtoputon,despitefollowingtheinstructionmanualcarefully.Evenworsethanthat,thebikeisnotstableandisextremelybadlymade.Thespeedcontrolstoppedworkingafteraweeka
4、ndmachinethatmeasuresheartbeatsmustalsohavebrokensinceitgavereadingofovertwohundredbeatsperminutewhenIwasnottowonyasmyheartwasperfectlynormal.However,thefinalstrawcamewhenbrokejustasIwascycling,Ipulledamuscleinmyleg,whichhascausedmeterriblepainandmeantthat,Ihavehadtotake
5、threedaysoffwork.WhenItooktheexercisebikebacktomegastore,notonlydidthemanagerrefusetogivebackmymoney,butsaidthattheywouldnotrepairthebikeeither.HewasalsoextremelyrudeandtreatedmeasifIwasstupidtohaveboughtthebikeinthefirstplace.Iwouldlikeyoutogivebackmoneyassoonaspossible
6、andIsuggestthatyoualsocompensatemefortheinjuriesthatIhavereceive・UnlessIreceiveapositivereplywithinthenextthreeweeks,Iintendtotakefurtheraction.Ihavealreadybeenincontactwithmylawyerinordertoaskforadviceandhehasrecommendedtaskinglegalaction,ifIdonotgetfullsatisfaction,heh
7、elpedmedraftthisletterandhascopiesoftheguaranteeandreceipt.Ilookforwardtohearingfromyou.(361词)Yoursfaithfully,/结尾敬辞及签名JeffreysA.N.Jeffreys(Mr)(-)投诉/抱怨信的结构:段落目的长度开头段简要的提岀写作目的。1-2句主体段写明投诉/抱怨的原因，展开说明或讲述具体理由，或者谈论具体问题。3-6句结束段表达希望上述问题得到尽快解决的强烈愿望，并对有关人员作出的努力表不感谢。2-3句(二)投诉/抱怨信的注
8、意事项:(I)具体描述当时的情形，如人物、时间、地点和原因。(2)指出具体的问题。(3)概括说明问题所产生的后果。(4)提出和支持一个特定的要求。(5)清晰说明读信人可以做什么来补救目前的局面。(6)建议解
