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1、毕业设计(论文)题目:车险人伤理赔过程中存在的问题及对策系(部):专业班级:姓名:学号:指导教师:2011年5月20日19摘要随着汽车工业的快速发展,车险理赔也成为保险公司的主要业务。汽车保险具有基数大,流动性强,出险概率高,对人身安全危险性高等特点。汽车保险理赔具有一套相对成熟的理赔方案和流程,对出现车辆第一时间进行查勘定损,在较短的时间内对出险的车辆进行定损修复,将赔款尽快赔付给客户。往往会出现较大的事故,涉及金额较大,涉及人身伤亡的案件,相对处理较为困难。经统计,累计车险人伤案件量占车险总案件量约11.78%,累计车险人伤赔款占车险案件总赔款约
2、27.58%。数据表明,人伤案件相对其它案件而言具有数量少,但案件均赔付金额高的特点。由于人伤案件的赔付与人民生活等相关统计数据密切相关,并且在整个赔案中难度,赔款金额都相对较大,对这方面要求也相对严格。在车险人伤理赔中,本文从伤者、医疗单位等方面发现问题,分析问题,解决问题。人伤案件在车险理赔中占有重要地位,做好人伤理赔是做好车险理赔的一项很重要的环节,同时也是对受害者的一种负责,一种安抚。关键词车险人伤理赔;问题;对策19AbstractWiththerapiddevelopmentofautomobileindustry,theinsuranc
3、ecompanyhasbecomeamajorbusiness. Carinsurancehaslargebase,strongliquidity,dangerousconditionwithhighprobability,andhighrisktopersonalsafetyfeatures. Autoinsuranceclaimshavearelativelymatureprogramsandprocessesclaimsforthefirsttimesurveyofvehiclessetlossintheshortperiodoftimeset
4、onthedangerousconditionofthevehicledamagerepair,theindemnitypaidtothecustomerassoonaspossible. Tendtobegreaterintheaccident,involvinganamountgreaterincasesinvolvingpersonalinjury,andtherelativetreatmentmoredifficult. Thestatisticsshowus,thecumulativeinjurycases,autoinsuranceona
5、autoinsuranceaccountsforabout11.78%oftotalcases,thecumulativetotalautoinsuranceautoinsuranceclaimscasesofpeopleinjuredapproximately27.58%oftotalcompensation. Datashowthatcasesofhumaninjuryintermsofarelativelysmallnumberofothercasesbutthecasesareclaimpaidishigh. Thelossofcasesbe
6、causeitcutslifeandthepeoplecloselyrelatedtostatisticaldata,andthedifficultyoftheclaimsettlingin,theamountofcompensationarerelativelylarge,onthesurfaceisrelativelystrictrequirements. Onthepeople injured in autoinsurance claims,thisarticle fromthe wounded,medicalunitsandso discov
7、ering,analyzing andsolvingproblems.Onthepeopleinjuredinautoinsuranceclaimscases,playsanimportantrole,goodpeopledoagoodjobinjuryclaimsautoinsuranceclaimsisaveryimportantaspect,butalsoresponsibilitytothevictims,akindofappease. KeywordsAutoinsurance,humaninjuryclaims;problems;solu
8、tions19目录摘要2关键词2ABSTRACT3KEYWORDS3引言51.车险人伤理赔概述51.1车险和