星级酒店全面质量管理手册(1)

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1、andhetoldmethatitwasMedusa,theGorgon.Jasperhopesthatshewillturnmotoriststostone.Butnoneofthemhasbeenturnedtostoneyet!   Lesson29Taxi!出租汽车！ CaptainBenFawcetthasboughtanunusualtaxiandhasbegunanewservice.The'taxi'isasmallSwissaeroplanecalleda'PilatusPorter'.Thiswonderfulplanecancarrysevenp

2、assengers.Themostsurprisingthingaboutit,however,isthatitcanlandanywhere:onsnow,water,orevenonaploughedfield.CaptainFawcett'sfirstpassengerwasadoctorwhoflewfromBirminghamtoalonelyvillageintheWelshmountains.Sincethen,CaptainFawcetthasflownpassengerstomanyunusualplaces.Oncehelandedontheroo

3、fofablockofflatsandonanotheroccasion,helandedinadesertedcarpark.CaptainFawcetthasjustrefusedastrangerequestfromabusinessman.ThemanwantedtoflytoRockall,alonelyislandintheAtlanticOcean,butCaptainFawcettdidnottakehimbecausethetripwastoodangerous.   Lesson30 Footballorpolo?足球还是水球？ TheWaylei

4、sasmallriverthatcutsacrosstheparknearmyhome.IlikesittingbytheWayleonfineafternoons.ItwaswarmlastSunday,soIwentandsatontheriverbankasusual.Somechildrenwereplayinggamesonthebankandthereweresomepeoplerowingontheriver.Suddenly,oneofthechildrenkickedaballveryhardanditwenttowardsapassingboat.

5、Somepeopleonthebankcalledouttothemanintheboat,buthedidnothearthem.Theballstruckhimsohardthathenearlyfellintothewater.Iturnedtolookatthechildren,butthereweren'tanyinsight:theyhadallrunaway!Themanlaughedwhenherealizedwhathadhappened.Hecalledouttothechildrenandthrewtheballbacktothebank.   

6、Lesson31Successstory成功者的故事 YesterdayafternoonFrankHawkinswastellingmeabouthisexperiencesasayoungman.Frankisnowtheheadofaverylargebusinesscompany,butasaboyheusedtoworkinasmallshop.Itwashisjobtorepairbicyclesandatthattimeheusedtoworkfourteenhoursaday.Hesavedmoneyforyearsandin1938heboughta

7、smallwork-shopofhisown.DuringthewarFrankusedtomakesparepartsforaeroplanes.Atthattimehehadtwohelpers.Bytheendofthewar,thesmallwork-shophadbecomealargefactorywhichemployedsevenhundredandtwenty-eightpeople.Franksmiledwhenherememberedhishardearlyyearsandthelongroadtosuccess.Hewasst