ISO IEC TR 20000-12-2016

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1、TECHNICALISO/IECTRREPORT20000-12Firstedition2016-10-01Informationtechnology—Servicemanagement—Part12:GuidanceontherelationshipbetweenISO/IEC20000-1:2011andservicemanagementframeworks:CMMI-SVC®Technologiesdel’information—Gestiondesservices—Partie12:Directivessurlarelationentre

2、l’ISO/IEC20000-1:2011etlescadresdemanagementduservice:CMMI-SVC®ReferencenumberISO/IECTR20000-12:2016(E)©ISO/IEC2016ISO/IECTR20000-12:2016(E)COPYRIGHTPROTECTEDDOCUMENT©ISO/IEC2016,PublishedinSwitzerlandAllrightsreserved.Unlessotherwisespecified,nopartofthispublicationmayberepr

3、oducedorutilizedotherwiseinanyformorbyanymeans,electronicormechanical,includingphotocopying,orpostingontheinternetoranintranet,withoutpriorwrittenpermission.PermissioncanberequestedfromeitherISOattheaddressbeloworISO’smemberbodyinthecountryoftherequester.ISOcopyrightofficeCh.

4、deBlandonnet8•CP401CH-1214Vernier,Geneva,SwitzerlandTel.+41227490111Fax+41227490947copyright@iso.orgwww.iso.orgii©ISO/IEC2016–AllrightsreservedISO/IECTR20000-12:2016(E)ContentsPageForeword........................................................................................

5、................................................................................................................................................ivIntroduction......................................................................................................................

6、............................................................................................................v1Scope.................................................................................................................................................................

7、................................................................12Normativereferences......................................................................................................................................................................................13Termsan

8、ddefinitions........................................................