则vpn故障造成业务中断的处理过程.doc

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1、则vpn故障造成业务中断的处理过程来源：互联网作者：佚名时间：02-2007:08:23浏览：690【大中小】客户报障描述：vpn接入系统出故障，接到N多报拆。具体为能通过ping激活vpn拨号，系统能自动弹出登陆对话框，不会报用户名和密码错误，但Netscreen-Remote客户端就是不会出现VPN成功连接后的黄色小钥匙，造成业务中断。排障过程：让客户提供一个vpn测试帐号，发现报障情况属实。查看Netscreen-RemoteLogViewer中的日志，如下：09:59:03.375MyConnections-InitiatingIKEPhase1(IPADDR=1.1.1.1

2、)09:59:03.406MyConnections-SENDING>>>>ISAKMPOAKAG(SA,KE,NON,ID,VID,VID,VID,VID)09:59:03.546MyConnections-RECEIVED<<

3、ons-SENDING>>>>ISAKMPOAKAG*(HASH,NAT-D,NAT-D,NOTIFY:STATUS_INITIAL_CONTACT)09:59:03.562MyConnections-EstablishedIKESA09:59:03.562   MYCOOKIEdece780815821bc09:59:03.562   HISCOOKIE7affb1c1c737c13109:59:03.656MyConnections-RECEIVED<<

4、<<>>>ISAKMPOAKTRANS*(HASH,ATTR)09:59:18.109MyConnections-RECEIVED<<

5、.23409:59:18.109MyConnections-SENDING>>>>ISAKMPOAKTRANS*(HASH,ATTR)09:59:18.203MyConnections-RECEIVED<<>>>ISAKMPOAKTRANS*(HASH,ATTR)09:59:18.203MyConnections-InitiatingIKEPhase2withClientIDs(messageid:BF484846)09:59:18.203  Initiat

6、or=IPADDR=11.2.1.234,prot=0port=009:59:18.203  Responder=IPSUBNET/MASK=192.168.1.0/255.255.255.0,prot=0port=009:59:18.203MyConnections-SENDING>>>>ISAKMPOAKQM*(HASH,SA,NON,ID,ID)09:59:24.890 09:59:33.875MyConnections-QMre-keyingtimedout(messageid:BF484846).Retrycount:109:59:33.875MyConnections

7、-SENDING>>>>ISAKMPOAKQM*(Retransmission)09:59:46.890 09:59:48.875MyConnections-QMre-keyingtimedout(messageid:BF484846).Retrycount:209:59:48.875MyConnections-SENDING>>>>ISAKMPOAKQM*(Retransmission)10:00:03.875MyConnections