国开04019管理英语3任务7-辅导资料

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1、国开04019管理英语3任务7参考答案说明：如果课程题目是随机的，请按CTRL+F在题库中逐一搜索每一道题的答案特殊说明请仔细：课程的题目每学期都可能更换，所以请仔细核对是不是您需要的题目再下载！！！！题目1：—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse.___________________:I'llgetonitrightaway.;Ig

2、otitnow.;Iunderstandperfectly.参考答案：I'llgetonitrightaway.题目2：—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.:Good;You'rewelcome;

3、Certainly参考答案：Certainly题目3：Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.:hasbeen;havebeen;be参考答案：havebeen题目4：Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.:was;wasmade;hasbecame参考答案：wasmad

4、e题目5：Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.:close;down;up参考答案：up题目6：二、阅读理解阅读下面的文章，根据文章内容选择题目答案。（每题10分）THEHISTORYOFQUALITYCONTROL　　Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.

5、　　Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead

6、,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnim

7、provequalitycontrol.　　AnotherimportantprincipleofDeming'sbeliefswasthatuppermanagementshouldberesponsibleforqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingenvironment.InDem

8、ing'sownwords,'thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanag