testinside cisco 642

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1、TestInsideCISCO642　　1.DragDropquestion　　Draganddropquestion.Dragtheitemstotheproperlocations.　　CorrectAnsstotheproperlocations.　　CorrectAnsoteScreenPopServices(RSPS)　　D:CiscoSecurityDeviceManager　　E:MicrosoftCRM　　F:CiscoCRMmunicationsConnector　　CorrectAnserscenario

2、unicationsConnectorapplication.　　A:Thebusinesssavesmoneybynothavingtopurchasecontactcentersofter-facingemployeessavetimebyhavingtheCiscoCRMmunicationsConnectorsofttheirdeskbycellphoneorpager.　　C:Allcustomer-facingemployeesinternalorexternalcustomerscanbenefitfromth

3、eproductivityenhancementfeaturesbytimesavingandeliminationofentryerrors.　　D:ThebusinesssavesmoneybynothavingtohirecontactcenteragentsbecausethecallsareansunicationsConnectorapplication.　　CorrectAnsunicationsConnectorupdatetoaddtheClicktoDialcustomizationbuttonstoth

4、eCRMcustomercontactrecords?(Choosetl　　C:isv.config　　D:outlookclient.xml　　E:clientconfig.cfg　　CorrectAnserrecords　　B:storescustomerrecordsandcausestheMicrosoftCRMuser'sPCtopoptheassociatedcustomerrecord　　C:maintainsthedatabaseofpreviouscallshistoryforeachMicroso

5、ftCRMuser'scustomercontacts　　D:providescallprocessing,callerIDinformation,andcallst12下一页［教育资源网］edu..，。ateinformationtotheCiscoCRMmunicationsConnector　　CorrectAnsunicationsConnectorclientsoftetertoaspecificdebuglevel.　　B:Usingtheadministrationconfigurationutilit

6、yontheserver,checkthedebuggingboxandselectthelevelofdebuggingyouenu,selectenableloggingandsetthelevelofloggingdesired.　　D:ThereisnodebuggingontheclientPC;italltakesplaceontheCiscoCRMmunicationsConnectorserversoftessagessentfromtheMicrosoftCRMSecurityService　　C:allo

7、izationofMicrosoftCRMforms　　D:storesthecontactrecorddatabaseconfigurationontheCRMserver　　CorrectAnsationCapturefeatureprovidedbytheCiscoCRMmunicationsConnector.　　A:capturesiningandoutgoingcallinformationincludingcallingnumber,callednumber,andcallstartandendtimes.　　

8、B:capturesthecustomernamefromthecallerIDinformationsentthetelephonepany　　C:capturestheiningandoutgoingcallinformation,andcustomernamefromthecalle