欢迎来到天天文库
浏览记录
ID:24167448
大小:53.00 KB
页数:4页
时间:2018-11-13
《nortel ncds 920》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、NortelNCDS920 1.TheadministratorneedstoprovidetheappropriatecalculationsforthemaximumnumberofactiveagentsthatonecanconfigureonaContactCenterManagerServer.MC B:eridian1configurationapplicationustbefolloakechangestoanin-serviceapplication.anager(CCM)Rls.6
2、.0,entsaretrue?(Choosetanagetheservers. B:SECCconnectstothemunicationServer(CS)1000MCabi. C:Bothservershaveanautomatedscriptingagentforputer-telephonyintegration(CTI). D:SECCisscaledtoacmodatefarfemanagetheirtimeandaccesstocallqueues.anagerAdministrati
3、on(CCMA),isavailabletoprovideagentcurrentinformationoncontactcentercallvolumes? A:CallVolumeDisplay B:AgentDesktopDisplay C:AgentRealTimeDisplay D:SupervisorDesktopDisplay CorrectAnsInterface(TAPI)12下一页[教育资源网]edu..,。connector?(Choosethree.) A:Contro
4、lsvoiceresources. B:ConvertsTAPIeventstomunicationControlToolkitevents. C:ConvertsmunicationControlToolkitrequeststoTAPIAPIcalls. D:SitsbetentFrameationtheyneedtocreateplementaryapplicationsbyprovidingcallprogressandresourceevents. CorrectAnserknoaxim
5、umnumberofskillsetsforContactCenterManagerServeris1000.Thiscustomerustthecustomerunderstandbeforedoingthis? A:Thesystemhas4predefinedskillsetssoonly996areavailabletodefine. B:Thesystemhas8predefinedskillsetssoonly992areavailabletodefine. C:Thesystemhas
6、16predefinedskillsetssoonly986areavailabletodefine. D:Thesystemhas32predefinedskillsetssoonly968areavailabletodefine. CorrectAns3x5lookupcardstoaCustomerRelationshipManagement(CRM)softafterplacingthecalleronholdtodeterminethestatusoftheaccount.Theaverag
7、etalktimehasincreasedto12minutesaveragepercalloreagents.Thepanyprovecustomerservice.anagerRls.6.0 C:ContactCenterMultimedia D:municationControlToolkit CorrectAnserrequiresContactCenterManagerServer(CCMS)Neterneed? A:Netportanttominimizeimpacttoservice
8、levelsandtoreducealtimetobackuptheContactCenterManagerServer? A:atmidnightonadailybasis B:esareataminimum D:backupfunctionswillnotaffectworktrafficorservicelevels CorrectAnswers: C上一页12[教育资源网]edu..,。
此文档下载收益归作者所有