nortel ncds 920

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1、NortelNCDS920　　1.TheadministratorneedstoprovidetheappropriatecalculationsforthemaximumnumberofactiveagentsthatonecanconfigureonaContactCenterManagerServer.MC　　B:eridian1configurationapplicationustbefolloakechangestoanin-serviceapplication.anager(CCM)Rls.6

2、.0,entsaretrue?(Choosetanagetheservers.　　B:SECCconnectstothemunicationServer(CS)1000MCabi.　　C:Bothservershaveanautomatedscriptingagentforputer-telephonyintegration(CTI).　　D:SECCisscaledtoacmodatefarfemanagetheirtimeandaccesstocallqueues.anagerAdministrati

3、on(CCMA),isavailabletoprovideagentcurrentinformationoncontactcentercallvolumes?　　A:CallVolumeDisplay　　B:AgentDesktopDisplay　　C:AgentRealTimeDisplay　　D:SupervisorDesktopDisplay　　CorrectAnsInterface(TAPI)12下一页［教育资源网］edu..，。connector?(Choosethree.)　　A:Contro

4、lsvoiceresources.　　B:ConvertsTAPIeventstomunicationControlToolkitevents.　　C:ConvertsmunicationControlToolkitrequeststoTAPIAPIcalls.　　D:SitsbetentFrameationtheyneedtocreateplementaryapplicationsbyprovidingcallprogressandresourceevents.　　CorrectAnserknoaxim

5、umnumberofskillsetsforContactCenterManagerServeris1000.Thiscustomerustthecustomerunderstandbeforedoingthis?　　A:Thesystemhas4predefinedskillsetssoonly996areavailabletodefine.　　B:Thesystemhas8predefinedskillsetssoonly992areavailabletodefine.　　C:Thesystemhas

6、16predefinedskillsetssoonly986areavailabletodefine.　　D:Thesystemhas32predefinedskillsetssoonly968areavailabletodefine.　　CorrectAns3x5lookupcardstoaCustomerRelationshipManagement(CRM)softafterplacingthecalleronholdtodeterminethestatusoftheaccount.Theaverag

7、etalktimehasincreasedto12minutesaveragepercalloreagents.Thepanyprovecustomerservice.anagerRls.6.0　　C:ContactCenterMultimedia　　D:municationControlToolkit　　CorrectAnserrequiresContactCenterManagerServer(CCMS)Neterneed?　　A:Netportanttominimizeimpacttoservice

8、levelsandtoreducealtimetobackuptheContactCenterManagerServer?　　A:atmidnightonadailybasis　　B:esareataminimum　　D:backupfunctionswillnotaffectworktrafficorservicelevels　　CorrectAnswers:　C上一页12［教育资源网］edu..，。