售后服务管理系统论

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1、摘要售后服务管理是目前我国教育信息化建设迅猛发展的需要，又是我们管理部门监管最薄弱的环节。为了能适应教育信息化发展的需求，开发一套能够为教育局信息装备中心、各有关中标承建商或供货商、学校用户提供详细的故障申报信息、服务受理信息、服务处理结果信息，用户投诉信息等，保存售后服务响应及处的。根据教育信息化工程项目售后服务流程的特点和系统的建设目标，提出了管理系统结构模型，然后介绍了ASP开发工具如何与数据库连接及如何实现一个基于ASP的教育信息装备工程项目售后服务管理系统。关键词：ASP；数据访问对象(ADO)

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5、emstructuremodel,thenintroductionASPdevelopmenthowtooliswithdatabaseconjunctionandhowrealization1accordingtoASPofeducationinformationmaterialtheafter-salesserviceoftheengineeringitemmanagementsystem.Keyword:ASP;Datainterviewobject(ADO);Thestructureturnsea

6、rchlanguageasentence(SQL)目录摘要.............................................................2ABSTRACT..........................................................3第一章绪论.................................................41.1选题背景...................................

7、....................51.1.1传统售后服务监管方法存在的问题............................71.1.2本系统设计的目标.............................................9第二章 技术介绍............................................102.1.1SQLServer2000的硬件和软件安装要求.................102.1.2　SQLServer2000的特性...

8、..................................132.2  ASP简述........................................152.2.1ASP简介 ..........................................182.2.2ASP的特点 ......................................212.2.3IIS与ASP........