《民航服务英语》word版

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1、民航旅客服务英语PartⅠ:BasicSentences常用句型1.Goodmorning.早晨好。WelcometoChina欢迎来中国。Good-bye.Haveatime.再见，祝您旅途愉快2.Goodmorning.WhatcanIdoforyou?早晨好，能帮您什麽忙？Pleasewaitamoment请稍等。3.Pleasecomein.请进。Pleasehavealook请看看。Pleasesitdown.请坐。Thiswayplease.请走这边。4.Thankyouforyourcooperation感谢您合作。Nevermind.不用谢。5.Wo

2、uldyoupleasebackoffalittle?请向后退一下。Pleasebeinorder,onebyone.请按顺序，一个接一个。6.Afteryou.请您先走。Iamsorry.对不起。Iamsorrytohavekeptyouwaitingsolong.让您久等。7.Doyouunderstand?您明白了吗？Isee.我懂了。Idon’tunderstand.我不明白。Excuseme.打扰了。8.Wearewaitingfortheweathertoimprove.我们正在等待天气好转。We’llkeepyouinｆｏｒｍed.我们将随时通知您。9

3、.I’lltakegoodcareofyourchildtotheboardinggate.我们将陪伴您的孩子到等机口。10.PleasefillintheUMｆｏｒｍ.请您填写这张UM表格。11.Yourreservationisalreadyinthestandbylist.您的订位已经在候补名单了里。Whatisyournationality?请问您的国籍？12.Yourticketisnotconfirmedinthecomputer.您的机票在电脑里没有确认。13.Wehaven’tfoundyourbaggageyet.Weshallcontinueto

4、lookforitandwillletyouknowassoonaswehaveinｆｏｒｍationaboutit.您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。14.ThereisasuitcaseinParisverysimilartoyours.We’dliketoconfirmitwithyou在巴黎有一件行李和你的很相象，我们想和您确认一下。15.Yourbaghasbeenlocated(found)andit’llarriveinBeijingtomorrow行李已经找到。明天会到北京。16.YourbaggageisnowinBei

5、jing.Wherewouldyouwantitdelivered?你的行李已经到北京，请问我们给您送到哪里？17.Youcanbuyyournecessitieswithin800Yuan,andyoushouldkeepthereceiptssafe.Youwillberefundedexpenditurebythelocalairlineoffice.您可购买800以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。18.Weshalltransportourbaggagebycargoservice,anditwillarriveatthelocal

6、cargoterminal.Willyoupickupyourbaggagepersonally?您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？19.Whencollectingyourbaggageattheairport,remembertobringyour“PropertyIrregularityReport.”请您带好“不正常行李报告单”到机场取行李。20.Ifyoucan’tclaimyourbaggagepersonally,youmayasksomeｂｏｄｙtocollectonyourbehalf.Thispersonw

7、homyouauthorizedwiththeletterofauthorizationandidentificationmaypickupyourbaggage.如果您本人不能亲自去取行李，可以出具委托书，委托他人凭有效证件代为领取。21.TheserviceforallflightstoDalianisprovidedbyanotherairline.AndI’mverysorrytotellyouthatithasrefusedtoacceptthissortofbaggage.Soyourbaggagemightbedelayedforafewdays.