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ID:21235256
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页数:3页
时间:2018-10-20
《dear sir,i’m writing to complain about the service offered by your company.》由会员上传分享,免费在线阅读,更多相关内容在应用文档-天天文库。
1、DearSir,I’mwritingtocomplainabouttheserviceofferedbyyourcompany. DearSir, I’mwritingtocomplainabouttheserviceofferedbyyourcompany. ItoldyourservicedepartmentonNovember21thatmywashingmachineneededrepairing,Yourserviceengineershavesincebeenherefourtime
2、s—onDecember1l,December19,December25andJanuary5.Theproblemwasfoundoutonthefirstvisitandthewrongpartswerebroughtbydifferentengineersonthetwonextvisits.Thecorrectpartwasfittedbythefirstengineeronthefourthvisit. Inshort,mycomplaintsare: a.Ihadtowaitthree
3、weeksforanengineertocallandnearlytwomonthsforthemachinetoberepaired. b.TheengineerswhocalledonDecember19andDecember25hadbeengivenwronginformationbythecompany,whichmademetaketwohalfdaysoffunnecessarily. c.Thefirstandfourthvisitslastedatotalofthirtyminu
4、tes.Butintheinvoice(发票),Ihavetopayforfourvisitsoffourhours’work.IwillnotbepayingtheinvoicefortheirmistakesandIdohopetoreceiveyouranswerstothesecomplaints. Yours, RobertWhite 29.Robert’smainpurposeinwritingtothecompanyistotellthecompany________. A.ho
5、witsservicedepartmentisoperating B.howitsdifferentengineerscamefortherepair C.thattwooftheengineersdidn’tgivehimanyhelp D.thatherefusestopaythecompanyfortheirmistakes 30.ThefirstofRobert’scomplaintsisthat________. A.ittookhimthreeweekstohavethema
6、chinerepaired B.ittookhimnearlysixtydaystogethismachinerepaired C.ithadbeenalmosttwomonthsbeforethefirstengineercame D.ittooktheengineer3weekstofindoutsomethingwrongwiththemachine. 31.Thesecondandthirdengineersbroughtthewrongpartsbecause________. A
7、.thecompanydidn’ttellthemexactlywhattheyshoulddo B.thecompanydidn’ttellthemwherethecorrectpartswere C.theywerenotsureaboutwhetherthemachineworkedornot D.theyhadn’tbeentoldwheretherightpartsshouldbefitted. 32.ItcanbeinferredfromtheletterthatRobertpro
8、misestopayfor________. A.therehours’work B.halfanhour’swork C.anhour’swork D.fourhours’work DBAB
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