a taxi driver taught me a million dollar lesson in customer阅读理解答案

《a taxi driver taught me a million dollar lesson in customer阅读理解答案》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。

1、Ataxidrivertaughtmeamilliondollarlessonincustomer阅读理解答案　　Ataxidrivertaughtmeamilliondollarlessonincustomersatisfactionandexpectation.Motivationalspeakerschargethousandsofdollarstogivetrainingtocompanyexecutivesandstaff.Itcostmea$12taxiride.　　Ihadflownin

2、toDallasforthepurposeofcallingonacustomer.Timewaslimitedandmyplanincludedaquickturn-aroundtripfromandbacktotheairport.Aspotlesstaxipulledup.ThedriverrushedtoopenthepassengerdoorformeandmadesureIwascomfortablyseatedbeforeheclosedthedoor.Ashegotinthedrive

3、r’sseat,hementionedthattheneatly-foldedWallStreetJournalnexttomewasformyuse.HethenshowedmeseveraltapesandaskedmewhattypeofmusicIwouldenjoy.IcouldnotbelievetheserviceIwasreceiving!Itooktheopportunitytosay,“Obviouslyyoutakegreatprideinyourwork.Youmusthave

4、astorytotell.”　　“Youbet,”hereplied,“IusedtobeinMicrosoft.ButIgottiredofit,thinkingmybestwouldnever　　　　begoodenough.IdecidedtofindmypositioninlifewhereIcouldfeelproudofbeingthebestIcouldbe.IknewIwouldneverbearocketscientist,butIlovedrivingcars,helpingpeo

5、pleandfeelinglikeIhavedoneafullday’sworkanddoneitwell.Ithoughtaboutmypersonalstrengthsand...wham!Ibecameataxidriver.OnethingIknowforsure,tobegoodinmybusinessIcouldsimplymeettheexpectationsofmypassengers.But,tobeGREATinmybusiness,Ihavetogoabovethecustome

6、r’sexpectations!Ilikeboththesoundandthereturnofbeing‘great’betterthanjustgettingbybeing‘average’.”　　24．WhatdoesthewriterreallywanttosayinParagraph1?　　A．Thewriterthoughtthedrivermotivational.　　B．Thewriterbenefitedalotfromtheride.　　C．Thewriterwasovercharg

7、edfortheride.　　D．Thewriterpaidlessfortheride.　　25．Whatcausedthewriter’scuriosityaboutthetaxidriver?　　A．HiswonderfulCD.&nbs　　　　p;B．Histouchingspeech.　　C．Hishigh-qualityservice.D．Hisneatly-foldedjournal.　　26．Fromthelastparagraphweknowthatthetaxidriver.　　A

8、．isenthusiasticabouthisworkB．expectsmuchfromhiswork　　C．thinkstoohighlyofhimselfD．goesabovehisownexpectations　　27．Whichofthefollowingisthetaxidriverlikelytoagree?　　A．Beinggreatisamustinlife.B．Lifeisnoteasyforallofus.　　C．Don’texpec