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1、华中科技大学硕士学位论文摘要业务外包是企业进行资源外部整合的有效途径,能帮助企业改善服务和产品质量、缩短生产周期、降低成本,使企业更专注于最能创造价值的业务,以最大化这些业务的潜在效率,从而提高企业的核心竞争力。因此保证外包成功,提高外包绩效就显得意义重大。而合同是促进外包取得成功的基本要素,随着外包环境不确定性的加大,外包要求签订一种具有柔性的合同,以适应外包环境的变化。本研究主要以业务外包合同为对象,从业务外包的基本理论出发,结合当前变化的外包环境和实证分析,提出基于柔性的外包合同策略选择,并
2、对外包合同的柔性激励策略进行了深入分析。论文首先深入分析了不同的外包环境下4种外包合同柔性策略选择,这4种策略选择分别为不完全合同、激励型合同、具有合同变更程序协议的合同和分阶段执行的系列合同。然后,论文针对激励因素提出激励性外包合同模型,从外包期限和市场结构两个维度交叉出四种外包情形,并提出了相应的柔性激励策略。最后,论文选取一个典型的企业案例,分析其在外包合同设计和管理中如何进行策略选择,如何体现柔性激励的,既增强了理论的实用性,也达到了理论联系实际,理论指导实践的效果。关键词:业务外包;柔性
3、;激励;外包合同I华中科技大学硕士学位论文AbstractOutsourcingisaneffectiveapproachforanenterprisetointegrateoutresource,whichcanhelpenterprisestoimproveserviceandproductquality,shortenthecycleofproduction,reducecosts,andenableenterprisestofocusmoreonthebestvalue-creatingo
4、perations,tomaximizethepotentialefficiencyoftheseoperations,inordertoenhancethecorecompetitivenessofenterprises.Therefore,itisofgreatsignificancetoensureoutsourcingsuccessandenhancetheoutsourcingperformance.Contractisabasicelementtopromoteanoutsourcin
5、gsuccess.Outsourcingdemandsaflexiblecontracttoaccommodatetothechangesoftheoutsourcingenvironment.Basedonthebasictheoryoftheoutsourcingandthechangeableoutsourcingenvironment,thepaperstudiestheoutsourcingcontractwithdemonstratativeanalysis.Itpresentsthe
6、strategicoptionofflexibleoutsourcingcontractandanalyzesthroughlytheflexiblepromptingstrategyofoutsourcingcontract.Firstly,thispaperanalyzesfourkindsofoutsourcingenvironmentflexiblecontractstrategyselection.Thefourkindsofstrategyselectioninclude:notful
7、lycontract,incentive-basedcontract,thecontractchangeprocesswiththecontractsandagreementstoimplementaseriesofphasedcontracts.Secondly,thispaperbringsforwardanincentivemodelaboutoutsourcingcontractsbasedonincentivefactors.Findingfouroutsourcingsituation
8、formthetermofoutsourcingandmarketstructure,andadvancingthecorrespondingstrategyofflexibleincentives.Intheend,thispaperselectsatypicalbusinesscase,analysisofitsoutsourcingcontractdesignandmanagementstrategiesinhowtoselect,howflexibleincentives,