有关ppt图表模板下载版.pptx

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1、SOCIALCUSTOMERTHEUNDENIABLEAUTHORITYOFTHE锐普PPT论坛chinakui转：www.rapidbbs.cnTHEDAWNOFTHEDIGITALAGE,alongwiththeexplosivegrowthofsocialmedia,hasforcedtheevolutionofcustomerservice.Withitcametheriseofanewcustomer—onewhohasbeenknowntotoppleeventhemostrespec

2、tedofbrands.THISNEWFOUNDAUTHORITYISKNOWNASTHESOCIALCUSTOMER.锐普PPT论坛chinakui转：www.rapidbbs.cnWHOISTHESOCIALCUSTOMER?锐普PPT论坛chinakui转：www.rapidbbs.cnTHESOCIALCUSTOMERTOUCHESNEARLYEVERYCORNEROFTHEGLOBE.20%ATLEAST20%OFTHEWORLD’SPOPULATIONUSESSOCIALMEDIA.T

3、HAT’SMORETHANHALFOFTHE2.4BILLIONINTERNETUSERSACROSSTHEWORLD.锐普PPT论坛chinakui转：www.rapidbbs.cnTODAY’SSOCIALCUSTOMERIS:…WHICHHASCHANGEDEVERYTHINGBUSINESSOWNERSTHOUGHTTHEYKNEWABOUTCUSTOMERRELATIONSHIPS.LISTENINGTOPEERSRESEARCHINGHEAVILYONLINEPOSTINGCOMPLA

4、INTSONSOCIALMEDIA锐普PPT论坛chinakui转：www.rapidbbs.cnEXPECTATIONSAREHIGH.Intoday'sageofconstantconnectivityandinstantsolutions,theSocialCustomerdemandsimmediateassistanceatanyhouroftheday.锐普PPT论坛chinakui转：www.rapidbbs.cnFACEBOOK46%46%ofcustomerswanttoenga

5、gewithbrandsviaFacebooktosolveproblems.39%ofthemarelookingtogivefeedbackaboutproductsorservices.29%29%ofcustomersexpectresponseswithin2hours.22%22%ofcustomersexpectsame-dayresponses.锐普PPT论坛chinakui转：www.rapidbbs.cnTWITTER81%ofTwitterusersexpectsame-da

6、ycustomerserviceresponses.22%ofTwitterusersexpectresponseswithin2hours.30%ofTwitterusersexpectresponseswithin30minutes.81%22%30%锐普PPT论坛chinakui转：www.rapidbbs.cn80%MORETHAN1MILLIONPEOPLEviewtweetsaboutcustomerserviceeveryweek.ROUGHLYofcustomerservicetw

7、eetsarenegativeorcriticalinnature.SOCIALMEDIAHASPROVIDEDANINTIMATECONNECTIONAMONGALLCONSUMERS.锐普PPT论坛chinakui转：www.rapidbbs.cn88%88%OFCUSTOMERSareinuencedbyreadingreviews.SOCIALCUSTOMERSNOLONGERLISTENTOCOMPANYMESSAGES;THEY’RELISTENINGTOPEERSINSTEAD.TH

8、EPOWERHASSHIFTEDFROMBRANDSTOTHEIRCUSTOMERS.Onaverage,1SOCIALCUSTOMERwilltell42OTHERPEOPLEaboutacompany.锐普PPT论坛chinakui转：www.rapidbbs.cnHOWDOESTHISSHIFTINAUTHORITYAFFECTCUSTOMERSUPPORTFORBUSINESSES?锐普PPT论坛chinakui转：www.rapidbbs.cnUNFORTUNATELY,