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ID:2004048
大小:72.18 KB
页数:57页
时间:2017-11-14
《《酒店各部门岗位职责及操作流程》》由会员上传分享,免费在线阅读,更多相关内容在应用文档-天天文库。
1、酒店各部门岗位职责及操作流程客房部(一)客房部质量控制制度:1、建立检查制度:⑴、服务员自查:服务员在整理客房完毕并交上级检查之前,应对客房设备的完整、环境的洁净、物品的布置等进行检查;⑵、领班查房:早班领班要对每间客房都进行检查并保证质量合格。鉴于领班的工作量较重,要求其对各客房、空房及贵宾房进行普查,而对住客房实施抽查。领班是继服务员自查之后第一道关,也是最后产道关,责任重大,因此领班要有高度的责任心;⑶、主管抽查:主管除保证每天抽查客房数十间以上外,必须仔细检查所有的贵宾房和抽查住客房。主
2、管通过查房。为管理工作的改进和调整、实施员工培训和计划人事调动等提供有价值的信息;⑷、经理查房:客房部经理通过查房可加强与基层员工的联系,并更多地了解客人意见,为改善管理和服务提供依据。客房部经理每年应定期对客房家具设备状况进行检查;2、检查客房的标准:⑴、检查房时应有规律地绕客房一周,从天花板检查到地面每一个角落,发现问题应当记录在案,及时解决,防止耽搁和疏漏;⑵、日常检查标准:A:房间:Opinionsandsuggestionsontheparty'smasslineeducational
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