顾客满意度调查表

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1、潮安县宏光陶瓷制作有限公司CHAOHZHOUCHAOFENGCERAMICMAKINGCO.,LTD顾客满意度调查表TheSurveyReportofTheCustomer’sSatisfaction编号:YX/QR/07ATO：DATE：2011.5.10SURVEYPROJECT调查项目BEST相当满意（80-100score）BETTER基本满意（60-80score）COMMON一般满意（40-60score）WORSE比较差（20-40score）INCONVENIENCEASSESS不便评定DEVELOP-MENT

2、开发研发技术能力91BetimesSendSAMPLE交样及时度87AccordableSAMPLE样品符合性89QUALITY质量外观Design93颜色Color88PACKING包装85FUNCTION性能90DELIVERY交货TIMEOFSHIPMENT交货期87PRICE价格UNITEPRICE单价84SERVICE服务QUOTATION报价及时度96COMMUNICATION与顾客沟通度95SERVICEAFTERSHIPMENT售后服务满意度91OTHEROPINIONSORSUGGESTIONS(其它意见或建

3、议)：OPERATIVEDEPARTMENT：刘少春CUSTOMERSIGNATURE：潮安县宏光陶瓷制作有限公司CHAOHZHOUCHAOFENGCERAMICMAKINGCO.,LTD顾客满意度调查表TheSurveyReportofTheCustomer’sSatisfaction编号:YX/QR/07ATO：DATE：2011.5.13SURVEYPROJECT调查项目BEST相当满意（80-100score）BETTER基本满意（60-80score）COMMON一般满意（40-60score）WORSE比较差（20

4、-40score）INCONVENIENCEASSESS不便评定DEVELOP-MENT开发研发技术能力89BetimesSendSAMPLE交样及时度86AccordableSAMPLE样品符合性93QUALITY质量外观Design88颜色Color86PACKING包装89FUNCTION性能91DELIVERY交货TIMEOFSHIPMENT交货期90PRICE价格UNITEPRICE单价88SERVICE服务QUOTATION报价及时度95COMMUNICATION与顾客沟通度97SERVICEAFTERSHIPME

5、NT售后服务满意度93OTHEROPINIONSORSUGGESTIONS(其它意见或建议)：OPERATIVEDEPARTMENT：刘少春CUSTOMERSIGNATURE：潮安县宏光陶瓷制作有限公司CHAOHZHOUCHAOFENGCERAMICMAKINGCO.,LTD顾客满意度调查表TheSurveyReportofTheCustomer’sSatisfaction编号:YX/QR/07ATO：DATE：2011.5.18SURVEYPROJECT调查项目BEST相当满意（80-100score）BETTER基本满意（

6、60-80score）COMMON一般满意（40-60score）WORSE比较差（20-40score）INCONVENIENCEASSESS不便评定DEVELOP-MENT开发研发技术能力90BetimesSendSAMPLE交样及时度88AccordableSAMPLE样品符合性90QUALITY质量外观Design89颜色Color91PACKING包装86FUNCTION性能85DELIVERY交货TIMEOFSHIPMENT交货期89PRICE价格UNITEPRICE单价85SERVICE服务QUOTATION报价

7、及时度93COMMUNICATION与顾客沟通度90SERVICEAFTERSHIPMENT售后服务满意度92OTHEROPINIONSORSUGGESTIONS(其它意见或建议)：OPERATIVEDEPARTMENT：刘少春CUSTOMERSIGNATURE：潮安县宏光陶瓷制作有限公司CHAOHZHOUCHAOFENGCERAMICMAKINGCO.,LTD顾客满意度调查表TheSurveyReportofTheCustomer’sSatisfaction编号:YX/QR/07ATO：DATE：2011.5.15SURVE

8、YPROJECT调查项目BEST相当满意（80-100score）BETTER基本满意（60-80score）COMMON一般满意（40-60score）WORSE比较差（20-40score）INCONVENIENCEASSESS不便评定DEVELOP-MENT开发研发技术