香格里拉酒店员工奖励方案

《香格里拉酒店员工奖励方案》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。

1、Shangri-LaHotel,WuhanTrainingDepartmentCustomerDelightProgram2005(revised)ItemEnglishChineseNameoftheProgramCustomerDelightProgram(CDP)令客人喜出望外计划Threelevelsofthemembership“SilverClub”CustomerDelightTeam“GoldClub”ThePremierClub“DiamondClub”TheCEOClub银奖令客人喜出望外团队金奖精英俱乐部钻石奖首席

2、俱乐部EligibilityTarget:-Permanent,Casual,ParttimeandTrainee-ManagementandNon-management-FrontandbackoftheHouse参加对象：-正式工，临时工，钟点工及实习生-管理层和非管理层-前台和后台Qualificationtobethememberof“SilverClub”ForFrontofHouseStaff:-3CustomerDelightCardsfromguestswithin1month(Allnominationsshouldh

3、avespecificexamples).-3nominationsintheWeValueYourOpinion“CustomerDelightProgram”within1month(Allnominationsshouldhavespecificexamples).-1GoodThingsIHearfromGMwithin1month.-1StaffSuggestionacceptedbyhotelwithin1month.ForBackofHouseStaff:-TwoMomentofTruthCardswithin1month

4、.HotelEXCOMmemberisrequiredtogiveatleastonecardperweektoBOHstaffwhohasshownexcellentserviceattitude(excepttheirowndeptstaff).AndsubmittoHRdepartmentthroughLotusNoteassoonaspossible(tofacilitaterecordkeeping)-1“GoodThingsIHear”letterfromGMwithin1month.-1StaffSuggestionacc

5、eptedbyhotelwithin1month.前台员工：-“令客人喜出望外卡”每月三次提名(须有具体事例)-在“我们重视您的宝贵意见”的“令客人喜出望外”一栏中每月三次提名（须有具体事例）-每月由总经理提名一次的好人好事-每月一次提名并被饭店采纳的员工建议后台员工：-每月获得两张致意卡.每位饭店行政管理委员会成员每周将至少一张致意卡发给后台部门的优秀员工(本部门员工除外)，通过邮件形式及时发送给人力资源部以便记录保存-每月由总经理提名一次的好人好事每月一次提名并被饭店采纳的员工建议maintenancemeasures,therei

6、sabigsecurityrisk,managementhashadagreatimpacttothecity.3.1-8busterminalstationstatusinYibincitylayouts(4)hoursofoperationmostofYibincitybuslinesin5:30-6:20,andbasicallymeettheYibintravelneeds.BusPage3of3Shangri-LaHotel,WuhanTrainingDepartmentUpgrade(FOH)-FromSilverClubm

7、embertoGoldClubmember:-FromGoldClubmembertoDiamondClubmember:AchievedSilverClubmember3timesinayearAchievedSilverClubmember8timesinayearandapprovedbyGM从银奖级成员升为金奖级成员：一年内三次成为银奖级成员从金奖级成员升为钻石奖级成员(由总经理认可)：一年内八次成为银奖级成员Upgrade(BOH)-FromSilverClubmembertoGoldClubmember:-FromGoldC

8、lubmembertoDiamondClubmember:AchievedSilverClubmember2timesinayearAchievedSilverClubmember5timesinayear