《北京现代汽车前台接待应答客户抱怨技巧(doc )》

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1、目录一、常见小故障类抱怨应答          1、各类异响抱怨应答            2、音响故障类抱怨应答          3、  轮胎类抱怨应答            4、  油耗类抱怨应答            5、  常见小故障类应答            二、保养类常见抱怨应答            三、服务类问题应答              四、索赔类问题应答              五、业务前台专业类知识            Opinionsandsuggestionsontheparty'smasslineeducation

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